Ricky Cardona
Lancaster,CA
Summary
To whom it may concern my name is Ricky Cardona born and raised in Lancaster CA.I tend to stay active through vigorous physical exercise and sports and like to find new obstacles to challenge and to improve my well being.I am a very quick learner with a drive of determination and a hunger to build knowledge and to establish myself with a successful career for my family.Im fond of performing with full and exceeding effort to anything that I participate in.
Overview
5
5
years of professional experience
Work History
Member Service Representative
Crunch Fitness
Lancaster, CA
02.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Server
Buffalo Wild Wings
Palmdale, CA
04.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
IHOP
Lancaster, CA
05.2019 - 06.2021
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Diploma -
Afflerbaugh-Paige High School
La Verne, CA06.2014
Skills
- Customer Service
- Financial Transactions
- Customer Support
- Heavy Lifting
- Fast paced
- Durable
- Strategic
Timeline
Member Service Representative
Crunch Fitness
02.2024 - Current
Server
Buffalo Wild Wings
04.2022 - Current
Server
IHOP
05.2019 - 06.2021
Diploma -
Afflerbaugh-Paige High School