Ricky Carter
White Plains,NY
Summary
Highly motivated individual with an applied knowledge in business administration, customer service and athletic directing. Strong interpersonal and communications skills with the ability of relating to diverse backgrounds. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
10
10
years of professional experience
Work History
Tumbling and Conditioning Coordinator
Xtreme Cheer
06.2014 - Current
- Prepare and organize classes based off of athletic capability for kids of all ages
- Responsible for staying up to date with trainings as well as develop trainings that meet with safety requirements and qualifications
- Organize sensitive information and keep track of monthly reports for the team and clients
- Accountable for reviewing all disclosed information regarding health and verification for team members.
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Bank Teller
People's United Bank
01.2020 - 01.2022
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Drove team revenue totals by bringing in top sales numbers.
Sales Assistant
PC Richard & Son
01.2017 - 01.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built strong relationships with customers to increase retention and loyalty.
Education
Associates of Business Administration -
Dutchess Community College
Poughkeepsie, NY05.2018
White Plains Senior High School
White Plains, NY06.2010
Skills
- Microsoft Word
- Excel
- Outlook
- Google Drive
- Team Builder
- Self-Motivated
- Problem Solver
- Organization
- Strong Time Management
- Detail Oriented
- Analytical
- Staff Supervision
Involvement
- Business Administration Club
- Nutrition and Health Club
- Xtreme Cheerleading Team Member
References
Available upon request
Timeline
Bank Teller
People's United Bank
01.2020 - 01.2022
Sales Assistant
PC Richard & Son
01.2017 - 01.2019
Tumbling and Conditioning Coordinator
Xtreme Cheer
06.2014 - Current
Associates of Business Administration -
Dutchess Community College
White Plains Senior High School
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