Ricky Casarez
Houston,Texas
Summary
A proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Commercial drywaller
Site Drywall
Cypress
06.2020 - 08.2020
- Responsible for multi-level drywall finishing and quality control.
- Material orders, time management, job completion
- Installed drywall panels following safety protocols and industry standards.
- Conducted final inspections of drywall installations, ensuring accuracy and quality finish.
- Demonstrated adaptability by working on various types of projects including residential homes, commercial buildings, and industrial facilities.
- Streamlined project timelines through accurate estimation of materials needed for each job site.
Commercial furniture installer
Barrera Cazares Installation Services Corporation
Houston
06.2021 - 06.2022
- Office furniture and installation logistics-Coordinate job order with furniture delivery and installer headcount
- Employee time sheet tracking-validate weekly schedules and time sheet submittals for 10+ employees.
- Managed assigned project including schedules, timelines, job completion and client satisfaction.
- Ensured safety protocols during installation processes to maintain a secure work environment.
- Conducted quality checks on installed furniture for durability and aesthetic appeal.
- Resolved customer inquiries regarding product assembly and maintenance post-installation.
- Safely transported furniture products between warehouses, stores, showrooms, and clients'' locations using appropriate vehicles and equipment.
Customer Service Representative
Cemex USA
Houston, TX
11.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Address customer inquiries, providing accurate information and solutions.
- Collaborated with quality control, sales, and production teams to guarantee timely delivery and service of products.
- Efficiently process customer orders and credit card transactions through our centralized call system.
Education
High School -
Heights High School
Houston06-2023
Associate of Applied Science - Bussiness
Houston Community College
Houston, TX09-2026
Skills
- Microsoft Suite Applications
- Customer service & Quality Control
- Excellent work ethic
- Results-driven
- OSHA compliance
- Construction operations
- Teamwork and collaboration
- Reliable and consistent
- Bilingual
- Time management
- Problem-solving abilities
- Organizational skills
Timeline
Customer Service Representative
Cemex USA
11.2024 - Current
Commercial furniture installer
Barrera Cazares Installation Services Corporation
06.2021 - 06.2022
Commercial drywaller
Site Drywall
06.2020 - 08.2020
High School -
Heights High School
Associate of Applied Science - Bussiness
Houston Community College