Ricky Christee
Certified Scrum Master
Sterling,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
3
3
Certificates
Work History
Jr Scrum Master
Redflex
Mesa, AZ
05.2022 - Current
- Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
- Led sprint reviews, daily scrums and planning meetings to realize full team engagement.
- Evangelized Agile as strategic asset of culture and business value.
- Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
- Provided extensive guidance on Agile scrum processes and methodologies to highly effective teams with goals of improving quality and productivity.
- Gathering and updating project materials, completing budgeting, forecasting, project documentation, business flows, and lessons learned documents
- Represent the team at the Scrum of Scrums (SoS) meeting to report progress. If deviating from the ideal burn down then communicate team's plan/commitment to get back to the line.
- Participate in Release retrospective (Inspect and Adapt) and cross team retrospectives if needed.
- Assist in defining and deploying new product development processes and in facilitating the continuous improvement of existing processes
- Coaching and mentoring other Scrum Masters on our program team. Partnering to ensure that our ways of working are consistent across teams
Action Officer
TEEMA Solutions Group Inc
Chantilly, VA
08.2021 - 11.2021
- Applied understanding of [Type] policies to support mission requirements.
- Coordinated with key stakeholders on action details.
- Examined complaints made by workers, conducted interviews and mediated disputes.
- Performed audits and deep document reviews to verify compliance with applicable laws.
- Investigated employment practices or alleged violations of laws to document and correct discriminatory factors.
- Reviewed complaints and claims from workplaces about civil rights, determined validity and helped build satisfactory resolutions.
- Monitored employees for compliance with equal opportunity laws, identified violations and implemented corrective action.
Certified Medical Transcriptionist (Part Time)
HB Global Infotech
Vadodara, Gujarat, India
01.2017 - 06.2021
- Assisted in maintenance of medical charts and/or electronic medical record filing, Op Reports, test results, and home care forms.
- Recorded information using word processing, dictation and transcription software and equipment.
- Used [Software] to input information into computerized patient record system.
- Edited drafts created from speech recognition software.
- Documented patient medical histories, vitals and test results in electronic health records system.
- Referred to variety of medical sources to prevent mistakes in medical terms.
- Transcribed and edited physician reports from dictation using [Software].
- Performed qualitative analysis of records for accuracy, internal consistency and correlation of recorded data.
Maintenance Supervisor
Kibbutz Program Center
Jerusalem, Israel, State Of Israel
12.2015 - 11.2016
- Reporting to HR and senior management
- Evaluating performance and providing feedback
- Identifying and applying career advancement opportunities.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Hired and trained new workers to improve efficiency of department and cultivate productive work atmosphere.
- Analyzed account information to improve and optimize customer relations.
Senior Customer Representative
Zeel Infotech
Vadodara, Gujarat, India
09.2010 - 11.2015
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
- Processed, scheduled and executed customer orders for new and established customers.
- Collaborated with production and shipping teams to determine likely timetables and organize efficient deliveries.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Resolved concerns with products or services to help with retention and drive sales.
Education
Bachelor of Commerce - Commerce
MS University
Vadodara, Gujarat, India 05.2004 - 06.2007
Skills
Development team trainings
Project Management
Web development technologies
Quality assurance
Documentation Management
Waterfall methodology
Teamwork and Collaboration
Budgeting and finance
Project planning and development
Forecasting
Removing impediments
SAS/BASE, SAS/MACRO
Agile methodology
Lean manufacturing and design
Agile Planning
Agile Estimation
Continuous Improvement
PowerPoint, MS Outlook,
Hospital inpatient and outpatient records
Understands anesthesia coding
Adept multi-tasker
Medical terminology expert
EMR / EHR
Medical Records Management
Data visualization
Testing and debugging
Ad-hoc report integration
Business intelligence analysis
User requirements
Programming
Database programming
Database Management
Coaching and mentoring
Service standard compliance
Medical terminology knowledge
CRM
Complaint resolution
Certification
Certified Scrum Master (Scrum Alliance)
Timeline
Jr Scrum Master
Redflex
05.2022 - Current
Certified Scrum Master (Scrum Alliance)
03-2022
Certified SAS Programmer/ Analyst ( Great Origin IT)
12-2021
Action Officer
TEEMA Solutions Group Inc
08.2021 - 11.2021
Certified Medical Transcriptionist (Part Time)
HB Global Infotech
01.2017 - 06.2021
Certified Medical Transcriptionist (Reliable School Of Medical Transcription)
05-2016
Maintenance Supervisor
Kibbutz Program Center
12.2015 - 11.2016
Senior Customer Representative
Zeel Infotech
09.2010 - 11.2015
Bachelor of Commerce - Commerce
MS University
05.2004 - 06.2007