Summary
Overview
Work History
Education
Skills
Timeline
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Ricky Clark

Glendale,AZ

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

24
24
years of professional experience

Work History

Lead Account Manager

Swire Coca-Cola
05.2021 - Current
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
  • Contributed to team objectives in fast-paced environment.
  • Informed customers of promotions to increase sales productivity and volume.
  • Set and achieved company defined sales goals.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Presented professional image consistent with company's brand values.

Account Manager

Swire Coca-Cola
05.2019 - 05.2021
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to team objectives in fast-paced environment.

Merchandiser

Swire Coca-Cola
03.2018 - 05.2019
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Established strong vendor relationships to maintain and support business.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Created visual displays to highlight new and featured products.

Senior Assistant Manager

Discount Tire
05.1999 - 03.2018
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Directed promotion and brand loyalty efforts to build direct relationships with customers.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed strategy to increase sales and drive profits.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Created employee schedules to align coverage with forecasted demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Education

High School Diploma -

Peoria Accelerated High School
Peoria, AZ
05.2000

Skills

  • Employee Recruitment
  • Promotional Events
  • Product Development
  • Account Consultations
  • Staff Management
  • Sales
  • Account Management
  • Account and Territory Management
  • Verbal and Written Communication
  • Customer Interaction
  • Time Management

Timeline

Lead Account Manager

Swire Coca-Cola
05.2021 - Current

Account Manager

Swire Coca-Cola
05.2019 - 05.2021

Merchandiser

Swire Coca-Cola
03.2018 - 05.2019

Senior Assistant Manager

Discount Tire
05.1999 - 03.2018

High School Diploma -

Peoria Accelerated High School

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Ricky Clark