Ricky Coleman

In a store as big as ours, we need all hands (and paws!) on deck to ensure we are operating efficiently. So, as a PetSmart associate, I was cross-trained in the following areas:
• Customer Engagement: I am one of the smiling faces that greets pets and creates that first impression in our Pet Hotel. I advise the pet parents on the different services and solutions we offer to create a customized experience for their pet.
• Pet Care: I interact directly with the petsplaying with them during Doggie Day Camp, ensuring they get exercise, and ensuring their tummies are full! Safety and cleanliness are top priority to me, so I keep that top of mind throughout the day of play!
• Night Care: The compassion and care for our pets doesn't end when we close shop at the end of the night. On the night shift, I ensure that our pets are well taken care of throughout their entire overnight stay. I'm with them taking care of them, providing food and medication, and, occasionally, a bedtime story.

• Greeted customers as they entered the store, provided friendly customer service and responded to inquiries.
• Organized backroom storage areas according to company standards for safety and efficiency.
• :As a primary contact for Safeway customers, as a Personal Shopper I provided friendly, courteous, and helpful service. With the use of a computer, I was responsible for compiling online merchandise orders for customers. I processed approximately 10 to 20 orders per day. Using a hand held computer and a printed list of items I retrieved items from the shelves to fill the on-line order, checking and bagging requested grocery items. Once the order is complete I would return to the processing area for verification and to load the order on to the delivery truck. I was responsible for accurate and timely assembly of customer’s online product orders from the store shelves to the delivery truck.

• Ensured all safety protocols were followed during the check-in process.
• Enforced airline policies such as smoking restrictions, carry-on item limits.
• Answered customer questions regarding flight information, airport amenities, and travel regulations.
• Provide specialized assistance to elderly passengers and passengers with disabilities. Met passengers on arriving and connecting flights, offering wheelchair or walking assistance to baggage claim, ground transportation, or next gate. Offer the same assistance to departing passengers.

• Greeted customers as they entered the store, provided friendly customer service and responded to inquiries.
• Provided a high level of prompt and friendly customer service
• Demonstrated excellent attendance and punctuality
• Ran the cash register
• Cash handling and various forms of payment (check, credit and debit cards, gift cards, etc.
• Stock grocery shelves
• Bag groceries, etc.
• Memorized fruit and vegetable codes
• Enjoyed greeting customers
• Lifted up to 50lbs
• Worked weekends and flexible work shifts including overtime
• Interacted effectively with customers and colleagues
• Implemented store policy and procedures
• Maintained a clean and well stocked check stand
• Set-up displays
• Perform general cleanup of all areas of the building/facility as directed
• Managed routine upkeep of exterior areas, green space and parking lots
• Completed non-routine cleaning according to specific job orders
• Remove trash/garbage and recycling daily and prepare bins for daily/weekly pickup
• Handle emergency cleaning and upkeep requests
• Ensure rooms and facilities are maintained and fully equipped
• Trouble-shoot issues with HVAC system, lighting and indoor climate control as necessary
• Sweep and mop floors
• Clean windows, glass partitions, and mirrors
• Follow procedures for the use of chemical following appropriate standards
• Service, Clean, and Supply restrooms
• Clean and polish furnishings, fixture, and shelving
• Clean windows, glass platforms, and mirrors, using soapy water or other cleaners, sponges, and squeegees
• Mix water and detergents or acids in containers to prepare cleaning solutions according to specifications
• Strip, seal, finish, and polish floors
• Follow procedures for the use of chemical cleansers and power equipment, in order to prevent damage to floors and fixtures
• Notified Managers concerning the need for major repairs or additions to building operating systems
• Ordered supplies needed for cleaning and maintenance duties
• Other duties as assigned