Detail-oriented and highly motivated with a year of experience as a CFA Admin Assistant. Skilled in property tax compliance with a strong ability to conduct in-depth research, maintain accurate database records, and process large amounts of information at once. Adept at fostering positive relationships with clients and colleagues, demonstrating excellent people skills. Proven track record of efficiency and accuracy in administrative and analytical tasks. Committed to delivering high-quality results and continuously improving processes within the property tax compliance field.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant II
Chick-Fil-A Corporate
06.2023 - Current
Collaborates on 10+ special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Created 400+ Tax Estimates via BuildingConnected
Operated within systems such as TRIRIGA, PinPoint, Building Connected, SharePoint, and Microsoft Suite
Serves as the liaison between landlords and Chick-fil-A Inc.
Ensures critical data was correct for Chick-fil-A's national portfolio (address, square footage, assessor data)
Responsible for making sure all valuation data has been entered in to ensure accurate accruals for Operators
Responsible for managing the Property Tax inbox - reviewing and submitting 2000+ bills, assessments, and questions from Operators/Landlords.
Real Estate parcel research and valuation projections on a national level for over 1500+ stores
Assisted in reducing property tax liabilities by conducting thorough research and analysis of property valuations.
Project Manager/Franchise Administrator
Realty Venture Group DBA Mimosa Salon Suite
07.2018 - Current
Scheduled all equipment installations for each new location.
Reviewed contractor invoices, approving payments on acceptable work.
Hired and oversaw electricians, carpenters, plumbers, and other craftsmen to meet project needs.
Tracked information and compiled data to improve efficiency.
Created and maintained Operations Manuals for Franchises.
Developed and initiated projects and managed all costs.
Served as point of contact for all new tenants, Franchisees, and vendors.
Built and fostered positive working relationships with Franchisees, tenants, and vendors.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Followed up on delinquent tenants and coordinated collection procedures.
Perform routine project support functions like updating project schedules and progress reports, as well as more complex tasks delegated by the owner
Acted as a liaison between the owner, and other team members to ensure project information is current and available
Trained new employees on customer service, money handling and organizing strategies.
Provided general administrative and clerical support for the group(s) we support
Maintains all forms, templates, files, reports and project books for team projects
Maintains project files and file systems
Managed teams of 5+ employees.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Maintains office by restocking and ordering supplies
Assisted with or coordinated the onboarding of new staff, including training them in the project support function and project file structure
Receptionist/Office Assistant
BROWN TRUCKING COMPANY
07.2017 - 07.2018
Maintained files and records.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Calculated billings and sent out payroll via USPS.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Assistant Manger/Cashier
Chick-fil-A
10.2013 - 07.2017
Communicated and negotiated with various vendors to obtain necessary inventory.
Created and implemented new policies
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Managed teams of 10+ employees.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
Bachelor's - Cell Biology
Michigan State University
East Lansing, MI
High -
Everett High School
Lansing, MI
06.2013
Skills
Project Coordination and Management
Technical Proficiency
Advanced understanding of all Microsoft Programs
Customer Service Orientated
Problem-solving and Analytical Skills
Team Collaboration
Time Management and Multitasking
Communication and Liaison Skills
Real Estate Research and Analysis
Data Management and Accuracy
Advanced analytical problem solver
Financial and Property Management
Proficient in the following systems: TRIRIGA, PinPoint, Building Connected, SharePoint, Microsoft Suite
Human Resources Management
Google Workspace
Accomplishments
Collaborated with team of 2 in the development of a Entrepreneurial Training course focused on sharing solutions to common obstacles associated with running a business using clear course instruction, direct and personalized coaching, and community.