Ricky Cronin
Overview
19
19
years of professional experience
Work History
Dispatch
Highkey Excurisons LLC
Middle
06.2014 - Current
- Streamlined dispatch operations by staying current on advances in technology and updating protocols as needed.
- Streamlined dispatch procedures with the implementation of new technology and software systems.
- Improved team efficiency with thorough training sessions on dispatch software.
- Maintained detailed records of all dispatch activities, allowing for easy review and analysis of performance metrics.
Morgan Stanley Assignment
Parallel HR
South Jordan
03.2014 - 05.2014
- Act as liaison between client and firm for correspondence related to banking functions
- Handle all daily correspondence ace and/or incoming outgoing mail
- Sort and scan incoming mail to ensure that all documents are uploaded into the system to be worked
- Update client accounts and servicing client requests
- Hands on with client account information for changes, distributions, and simple inquiries
- When needed to reach out to the client via telephone and/or email to gather missing information.
Member Service Representative
American Express
Salt Lake City
03.2013 - 01.2014
- Be understanding, passionate, and always being helpful
- Handle disputes for charges, payments research monthly billing, and other servicing requests
- Maintained outstanding stats and/or targeted monthly goals
- My "RTF" Refer the company to a friend was at 114%, and banding my own service at all "E10's" excellent 10s gave me a conversion of 104%
- Call handling was at an average of 260 seconds per call.
CSR2
Wells Fargo
Salt Lake City
03.2010 - 01.2013
- Work with customers to resolve their online needs and/or set and access online banking platform
- Analyze the customer's portfolio to ensure that the bank was doing the best and/or right thing for the customer through the sales of products and services
- Smoothly transition into a "sales conversations" and begin reviewing specific products or services that will compliment the customer's current financial portfolio
- Make recommendations for any of those additional products or services you have identified that have the most potential of saving time and money
- Having a "sales conversation" on every call and with each customer has only helped me become more financially savvy and familiar with the current products and services being sold and/or offered by Wells Fargo
- Having a strong product knowledge allows me to move easily in and out of the several different systems as needed to service the call.
CRS4 Bill Pay Operations Analyst
Wells Fargo
West Valley City
03.2010 - 01.2013
- Work with various claim groups throughout the day
- Responsibilities were to analyze specific payments and ensure that the bank did not make an error, and confirm that no REG E has taken place
- Work directly with the customer and merchants to resolve payment issues, such as misapplied payments and refunds
- Log each claim with a resolution
- Focus point is to make resolutions, without any adverse actions to a customer's account
- As each claim is noted, I would then send the customer a notice recapturing our conversations throughout the investigation.
Lead Specialist
Titanium Solutions
Salt Lake City
01.2006 - 02.2010
- Managed a team of seven plus associates
- Interviews, reviews, write ups, team time sheets, processing a monthly work flow, in order to manage the team's production
- Plan for the month to come, review and improve the team's capability
- Liaison between the Homeowner and the Mortgage Company
- Collect homeowner's financial information, and review their credit standings, in order to work out a loan modification that was acceptable by the Mortgage Company and homeowner to avoid foreclosure
- Incorporated the federal government HAMP modification program.
Paralegal
Lexington Law Firm
Salt Lake City
01.2008 - 12.2008
- This was a second part time job, in addition to Titanium Solutions
- Worked with clients across the country to repair their overall credit standing by disputing negative items on a client's credit report
- Analyze the report and send specific disputes to the credit bureaus
- Educate the client on their consumer rights, and improve their overall credit standing.
Education
Diploma -
Cyprus High School
Magna, UTFinance, Banking and Economics
Salt Lake Community College
Salt Lake City, UT01.2008
Timeline
Dispatch
Highkey Excurisons LLC
06.2014 - Current
Morgan Stanley Assignment
Parallel HR
03.2014 - 05.2014
Member Service Representative
American Express
03.2013 - 01.2014
CRS4 Bill Pay Operations Analyst
Wells Fargo
03.2010 - 01.2013
CSR2
Wells Fargo
03.2010 - 01.2013
Paralegal
Lexington Law Firm
01.2008 - 12.2008
Lead Specialist
Titanium Solutions
01.2006 - 02.2010
Diploma -
Cyprus High School
Finance, Banking and Economics
Salt Lake Community College