Overview
Work History
Education
Timeline
Generic

Ricky Cronin

Overview

19
19
years of professional experience

Work History

Dispatch

Highkey Excurisons LLC
06.2014 - Current
  • Streamlined dispatch operations by staying current on advances in technology and updating protocols as needed.
  • Streamlined dispatch procedures with the implementation of new technology and software systems.
  • Improved team efficiency with thorough training sessions on dispatch software.
  • Maintained detailed records of all dispatch activities, allowing for easy review and analysis of performance metrics.

Morgan Stanley Assignment

Parallel HR
03.2014 - 05.2014
  • Act as liaison between client and firm for correspondence related to banking functions
  • Handle all daily correspondence ace and/or incoming outgoing mail
  • Sort and scan incoming mail to ensure that all documents are uploaded into the system to be worked
  • Update client accounts and servicing client requests
  • Hands on with client account information for changes, distributions, and simple inquiries
  • When needed to reach out to the client via telephone and/or email to gather missing information.

Member Service Representative

American Express
03.2013 - 01.2014
  • Be understanding, passionate, and always being helpful
  • Handle disputes for charges, payments research monthly billing, and other servicing requests
  • Maintained outstanding stats and/or targeted monthly goals
  • My "RTF" Refer the company to a friend was at 114%, and banding my own service at all "E10's" excellent 10s gave me a conversion of 104%
  • Call handling was at an average of 260 seconds per call.

CSR2

Wells Fargo
03.2010 - 01.2013
  • Work with customers to resolve their online needs and/or set and access online banking platform
  • Analyze the customer's portfolio to ensure that the bank was doing the best and/or right thing for the customer through the sales of products and services
  • Smoothly transition into a "sales conversations" and begin reviewing specific products or services that will compliment the customer's current financial portfolio
  • Make recommendations for any of those additional products or services you have identified that have the most potential of saving time and money
  • Having a "sales conversation" on every call and with each customer has only helped me become more financially savvy and familiar with the current products and services being sold and/or offered by Wells Fargo
  • Having a strong product knowledge allows me to move easily in and out of the several different systems as needed to service the call.

CRS4 Bill Pay Operations Analyst

Wells Fargo
03.2010 - 01.2013
  • Work with various claim groups throughout the day
  • Responsibilities were to analyze specific payments and ensure that the bank did not make an error, and confirm that no REG E has taken place
  • Work directly with the customer and merchants to resolve payment issues, such as misapplied payments and refunds
  • Log each claim with a resolution
  • Focus point is to make resolutions, without any adverse actions to a customer's account
  • As each claim is noted, I would then send the customer a notice recapturing our conversations throughout the investigation.

Lead Specialist

Titanium Solutions
01.2006 - 02.2010
  • Managed a team of seven plus associates
  • Interviews, reviews, write ups, team time sheets, processing a monthly work flow, in order to manage the team's production
  • Plan for the month to come, review and improve the team's capability
  • Liaison between the Homeowner and the Mortgage Company
  • Collect homeowner's financial information, and review their credit standings, in order to work out a loan modification that was acceptable by the Mortgage Company and homeowner to avoid foreclosure
  • Incorporated the federal government HAMP modification program.

Paralegal

Lexington Law Firm
01.2008 - 12.2008
  • This was a second part time job, in addition to Titanium Solutions
  • Worked with clients across the country to repair their overall credit standing by disputing negative items on a client's credit report
  • Analyze the report and send specific disputes to the credit bureaus
  • Educate the client on their consumer rights, and improve their overall credit standing.

Education

Diploma -

Cyprus High School
Magna, UT

Finance, Banking and Economics

Salt Lake Community College
Salt Lake City, UT
01.2008

Timeline

Dispatch

Highkey Excurisons LLC
06.2014 - Current

Morgan Stanley Assignment

Parallel HR
03.2014 - 05.2014

Member Service Representative

American Express
03.2013 - 01.2014

CRS4 Bill Pay Operations Analyst

Wells Fargo
03.2010 - 01.2013

CSR2

Wells Fargo
03.2010 - 01.2013

Paralegal

Lexington Law Firm
01.2008 - 12.2008

Lead Specialist

Titanium Solutions
01.2006 - 02.2010

Diploma -

Cyprus High School

Finance, Banking and Economics

Salt Lake Community College

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Ricky Cronin