Ricky Davis
Mesquite
Summary
Dynamic customer service professional with extensive experience at AT&T Mobility, excelling in problem resolution and relationship building. Proven track record in enhancing customer satisfaction through effective communication and first call resolution. Skilled in data entry and complaint handling, consistently delivering exceptional support in high-pressure environments.
Overview
14
14
years of professional experience
Work History
Customer Care Representative
AT&T Mobility
Dallas Tx
03.2012 - 2015
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Supported team in troubleshooting technical issues with mobile devices and services.
- Documented customer interactions accurately in CRM system for future reference.
- Adapted to new product launches quickly, enhancing knowledge base for customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Customer Service Representative
Cigna
Dallas, TX
02.2009 - 02.2012
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Assisted customers in navigating health insurance options, ensuring clarity and understanding of benefits.
- Managed inquiries efficiently via phone and email, fostering positive customer experiences.
- Collaborated with team members to streamline processes, enhancing overall service delivery.
- Resolved complex issues independently while adhering to company policies and procedures.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Unit Supply Specialist
United States Army
Killeen, TX
03.1998 - 03.2010
- Managed inventory control processes to ensure accurate tracking of supplies and equipment.
- Coordinated supply chain operations, enhancing efficiency in logistics and distribution.
- Assisted in maintaining readiness levels by conducting regular inspections of equipment and supplies.
- Implemented safety protocols for handling hazardous materials, promoting safe work environment.
- Developed and maintained documentation systems to streamline supply requisition processes.
- Trained junior personnel on inventory management procedures, fostering team competency and skill development.
- Led initiatives to optimize storage solutions, increasing accessibility and organization of supplies.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Evaluated unit supply requirements and coordinated timely replenishment.
Education
Associate of Science - Culinary Management
La Cordon Bleu
Dallas Tx07.2015
High School Diploma -
South West Dekalb
Decatur Ga06.1997
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Complaint handling
- Problem resolution
- Relationship building
- Payment processing
- First call resolution
- Product knowledge
- Order processing
Timeline
Customer Care Representative
AT&T Mobility
03.2012 - 2015
Customer Service Representative
Cigna
02.2009 - 02.2012
Unit Supply Specialist
United States Army
03.1998 - 03.2010
Associate of Science - Culinary Management
La Cordon Bleu
High School Diploma -
South West Dekalb