Hi, I’m
Ricky Dillard
Atlantic City,N.J.
Summary
Customer Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Detail-oriented team player with strong organizational skills.Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
15
years of professional experience
1
Certificate
Work History
Penn Medicine Cardiology
Patient Service Associate
11.2022 - Current
Job overview
- Responsible for assistance within the department in maintaining a patient customer focus, supporting the delivery of high quality care
- Assisting in meeting or exceeding patient satisfaction and financial operational targets, who is also responsible for the intaking patients verifying all registrations and or scheduling
- Processing patient insurance/billing information, and performing point of service activities
- Analyzes problems from the patients point of view
- Validates financial responsibility prior to service utilization and completes an accurate financial interview at time of registration.
American Family Insurance
Claims Adjuster
01.2022 - 09.2022
Job overview
- Responsible for evaluating insurance claims on behalf of insurance companies in order to determine which party is liable using investigative processes including consulting with witnesses, reviewing police reports, and compiling evidence from other sources
- Negotiate claims, settlements and oversee that claims are paid out to policyholders, lienholders, adverse carriers
- Inspect and assess vehicle damage caused by all types of accidents
- Estimate vehicles repair costs and negotiate equitable settlements
- Partner with other adjusters and supervisors to work with body shops, rental partners, and parts providers
- Led my team in customer satisfaction scores and resolving and issuing payments on claims within goal.
AtlantiCare
Client Services Representative
04.2016 - 12.2021
Job overview
- Provide office support at the front desk within the “PCP” setting
- Ensure timely and organized scheduling of patient appointments
- Update and process patient insurance information
- Input patient data into computer system
- Provide accurate financial information to clients
- Support organizational goals by providing quality customer service, participating in performance
- Improvement efforts and demonstrating a commitment to teamwork and cooperation.
Serenity Living Management, LLC
Assistant Director of Residential Housing
05.2016 - 12.2017
Job overview
- Delegate all daily functions of Serenity Living Housing which includes:
- Partnered with Director in interviewing and hiring staff
- Redesign and execute training courses for staff
- Cultivate all staff in processes and procedures
- Conduct annual evaluations of employees
- Develop and maintain budget reports, staff schedules, payroll and shift reports, and vehicle maintenance records
- Coordinate and host housing tours for potential clientele
- Attend weekly meetings with Clinical Staff
- Assign clients to structured living environment
Caring Inc
Site Supervisor
01.2015 - 02.2016
Job overview
- Regulated services for program members with intellectual or physical disabilities
- Developed and implemented of member-centered care plans
- Maintained and provided quality assurance for patient facilities.
John Brooks Recovery Center
Clinical Aide
03.2009 - 12.2015
Job overview
- Escort clients to and from recovery center
- Maintain clinical records for members
- Facilitate groups meetings
- Utilize the SMART and NJ Substance Abuse Monitoring System
Education
Atlantic Cape Community CollegeMays Landing, NJ
Associate Degree from Business Administration And Management
Skills
- 10 years Customer Service experience
- Computer Proficiency
- Medical Terminology
- Resourcefulness
- Interpersonal Skills
- Customer Service
- Teamwork and Collaboration
- Critical Thinking
- Problem Solving
- Excellent Communication
- Healthcare Knowledge
- Decision Making
- Patient Registration
- Insurance Verifying
- Medical Services Administration
Certification
CADC in Drug & Alcohol Rehabilitation certifications courses taken
Stockton University – 2012 , 2013
A&B Technician
CSA Online Certification – 2010
Timeline
Patient Service Associate
Penn Medicine Cardiology
11.2022 - Current
Claims Adjuster
American Family Insurance
01.2022 - 09.2022
Assistant Director of Residential Housing
Serenity Living Management, LLC
05.2016 - 12.2017
Client Services Representative
AtlantiCare
04.2016 - 12.2021
Site Supervisor
Caring Inc
01.2015 - 02.2016
Clinical Aide
John Brooks Recovery Center
03.2009 - 12.2015
Atlantic Cape Community College
Associate Degree from Business Administration And Management
Similar Profiles
Monica Loschiavo BSN RNMonica Loschiavo BSN RN
Telephone Triage Registered Nurse at Penn Family Care CPUP, Penn Internal Medicine CCATelephone Triage Registered Nurse at Penn Family Care CPUP, Penn Internal Medicine CCA
Stephanie MailahnStephanie Mailahn
Clinical Services Associate/CCMA at Penn CardiologyClinical Services Associate/CCMA at Penn Cardiology
Swara MehtaSwara Mehta
Customer Service Specialist at Penn Medicine Lancaster General Health, Crooked Oak Family MedicineCustomer Service Specialist at Penn Medicine Lancaster General Health, Crooked Oak Family Medicine
BADRUN NAHERBADRUN NAHER
HOME MAKER at Self Employed WebHOME MAKER at Self Employed Web
ROSEMARY GARCIAROSEMARY GARCIA
ACCOUNTANT 1 at JERSEY CITY PUBLIC HOUSINGACCOUNTANT 1 at JERSEY CITY PUBLIC HOUSING