Ricky Dillard

• Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
• Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
• Arranged pre-operative and post-operative appointments for surgical patients.
• Expertly managed planning, scheduling, and coordination of outpatient procedures.
• Resolved scheduling conflicts to maintain high-quality patient services.
• Organized all necessary documentation for successful completion of medical audits related to surgery scheduling practices.
• Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
• Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
• Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.

Improved sterile processing efficiency by preforming standardized cleaning and sterilization procedures.

Enhanced patient safety by meticulously inspecting surgical instruments for cleanliness and proper functioning.

Reduced instrument turnaround time through effective organization and prioritization of workload.

Processed high volumes of surgical instruments daily while maintaining consistent attention to detail and quality assurance standards.

Collaborated with surgical teams to ensure timely delivery of sterile instruments, supporting efficient operating room workflows.
Conducted ongoing quality control checks to ensure compliance with industry standards and hospital guidelines for sterile processing.
Ensured a safe work environment by adhering to infection control protocols and consistently wearing appropriate personal protective equipment.

Assistanced within the department in maintaining a patient customer focus, supporting the delivery of high quality care
Assisting in meeting or exceeding patient satisfaction and financial operational targets, who is also responsible for the intaking patients verifying all registrations and or scheduling
Processing patient insurance/billing information, and performing point of service activities
Analyzes problems from the patients point of view

• Validates financial responsibility prior to service utilization and completes an accurate financial interview at time of registration.

Responsible for investigating insurance claims in order to determine which party is liable using investigative processes including consulting with witnesses, reviewing police reports, and compiling evidence from other sources
Negotiated claims, settlements and oversee that claims are paid out to policyholders, lienholders, adverse
Estimate vehicles repair costs and negotiate equitable settlements
Partner with other adjusters and supervisors to work with body shops, rental partners, and parts providers
Led my team in customer satisfaction scores and resolving and issuing payments on claims within goal.
Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.

Supported organizational goals by providing quality customer service, participating in performance
Improvement efforts and demonstrating a commitment to teamwork and cooperation.
Enhanced client satisfaction by providing timely and accurate information on products and services.
Streamlined processes for efficient client communication, resulting in improved customer retention rates.
Collaborated with cross-functional teams to resolve complex client issues quickly and efficiently.
Developed customized solutions for clients, addressing their unique requirements and preferences.
Delivered exceptional customer service by actively listening to concerns and promptly addressing them.

Delegate all daily functions of Serenity Living Housing which includes:
Partnered with Director in interviewing and hiring staff
Redesign and execute training courses for staff
Cultivate all staff in processes and procedures
Conduct annual evaluations of employees
Develop and maintain budget reports, staff schedules, payroll and shift reports, and vehicle maintenance records
Coordinate and host housing tours for potential clientele
Attend weekly meetings with Clinical Staff
Assign clients to structured living environment

Escort clients to and from recovery center
Maintain clinical records for members
Facilitate groups meetings
Utilize the SMART and NJ Substance Abuse Monitoring System