RICKY D. PELZER
Austin,TX
Summary
Dedicated and hard-working professional with a strong commitment to excellence and persistence in achieving project goals. Known for consistently delivering high-quality results through a disciplined approach to problem-solving, resource management, and continuous improvement. Proven ability to overcome challenges, stay focused under pressure, and maintain a results-driven mindset, ensuring success across complex projects and team collaborations.
Overview
8
8
years of professional experience
Education
Master of Education - Education
Angelo State University
12.2016
Bachelor of Science - Criminal Justice
Texas A&M Commerce
05.2015
Work History
Regional Sales Advisor
NinjaOne
04.2025 - Current
- Developed tailored sales presentations to meet client needs and drive product adoption.
- Collaborated with cross-functional teams to enhance customer engagement strategies.
- Analyzed market trends to identify new business opportunities and optimize sales tactics.
- Mentored junior sales staff, fostering skill development and performance improvement.
- Managed key client relationships, ensuring high levels of satisfaction and retention.
- Generated high-quality leads by leveraging networking events, social media platforms, and referrals from satisfied clients.
- Negotiated favorable contract terms with prospective customers, securing profitable agreements for both parties involved.
- Developed and executed sales plans for consistent revenue growth in the region.
Manager
Harding's Paint & Body
07.2023 - 04.2025
- Oversee daily operations of a busy auto body shop, managing scheduling, customer relations, and budgeting.
- Use Microsoft Excel for inventory tracking, cost estimation, and employee scheduling to streamline operations and increase efficiency.
- Implemented QuickBooks and Microsoft Dynamics CRM for accounting and client management, improving financial tracking and customer relations.
- Train and supervise employees, setting clear expectations to maintain workplace safety, and ensure quality repairs.
- Employ tactics like dynamic pricing, cross-selling, upselling, and personalized marketing to drive revenue.
Project Manager
LakeTravis Builders
08.2022 - 05.2023
- Collaborated with stakeholders to gather requirements and set deliverables
- Directed planning, coordination, budgeting, and oversight of construction projects using microsoft excel.
- Demonstrated proficiency in project management software and data collection tools to streamline processes and enhance project tracking.
- Managed properties valued between $1.5 million - $5 million, optimizing resource utilization and project efficiency.
- Ensured adherence to project deadlines, delivering all milestones on time.
- Formulated detailed project plans with clear targets and timelines.
- Maintained exceptional communication with all project stakeholders.
- Organized and led weekly client meetings to discuss progress and address issues.
Construction Manager
Coventry Homes
01.2020 - 08.2022
- Executed on-site decisions to drive project completion and meet established goals.
- Utilized project management software and Microsoft suite tools for effective data management and reporting.
- Directed and supported other Construction Managers to ensure project completion.
- Supervised construction sites, general contractors, and workers, ensuring quality and safety standards.
- Managed multiple tasks concurrently in high-pressure environments.
Manager
Enterprise Rental Car
12.2017 - 10.2020
- Analyzed market data and developed strategic sales approaches.
- Successfully managed two branches and achieving the highest national customer satisfaction rating for three consecutive months.
- Demonstrated expertise in Salesforce CRM for managing client relationships and Microsoft Excel for analyzing sales data and forecasting.
- Employed Microsoft Power BI to visualize sales trends and identify opportunities for growth, contributing to improved performance metrics.
- Conducted team training sessions using Microsoft Teams, enhancing communication and team alignment across branches.
- Created a sales incentive program that boosted monthly sales and motivated team performance.
- Established a customer feedback process, leading to higher customer satisfaction.
- Standardized reporting and KPI tracking, streamlining reporting time.
Skills
- Project Management
- Documentation & Record-Keeping
- Microsoft Excel
- Strategic Planning & Implementation
- SaaS Tools (Buildertrend, Procore, Microsoft Dynamics)
- CRM Software (Salesforce, Microsoft Dynamics)
- Communication & Stakeholder Engagement
- Budgeting & Cost Control
- Process Optimization & Workflow Efficiency
- Team Leadership & Training
- Data Analysis & Insights
- Microsoft PowerPoint (Presentations & Visual Reporting)
- Fleet Operations & Maintenance Management
- Customer Service & Client Relations
- Rental Fleet Logistics & Inventory Control
- Excel for Data Tracking, Budgets & Reports
- Construction Site Safety & Compliance
- Process Improvement & Workflow Optimization
- Budgeting & Cost Control in Construction Projects
- Scheduling & Resource Allocation
- Issue Resolution & Problem Solving
- Quality Assurance & Performance Metrics
- Decision-Making
Involvement
Fellowship of Christian Athletes (FCA), San Angelo, TX, 2015-08, 2016-12, Engaged in a community dedicated to promoting integrity, service, teamwork, and excellence among athletes.
Internship Experiences
Business Behavior Management Academic Services
San Angelo, TX | May 2016 - Dec. 2016
Conducted behavioral assessments and developed strategic interventions, providing management with reports on key performance indicators.
Student Success Communication & Mass Media
San Angelo, TX | May 2016 – Dec. 2016
Conducted behavioral assessments, analyzed performance trends, and developed strategic intervention plans. Prepared KPI-based reports and actionable insights to support organizational decision-making.
San Angelo, TX | Aug. 2015 – Dec. 2016
Assisted students with degree evaluations, academic planning, and progress reviews. Supported university initiatives focused on retention, student success, and resource utilization.
San Angelo, TX | Aug 2015 – Dec 2016
Produced and filmed collegiate sports content while collaborating with media teams. Developed skills in digital media, web layout design, interviewing, and cross-functional communication.
Timeline
Regional Sales Advisor
NinjaOne
04.2025 - Current
Manager
Harding's Paint & Body
07.2023 - 04.2025
Project Manager
LakeTravis Builders
08.2022 - 05.2023
Construction Manager
Coventry Homes
01.2020 - 08.2022
Manager
Enterprise Rental Car
12.2017 - 10.2020
Master of Education - Education
Angelo State University
Bachelor of Science - Criminal Justice
Texas A&M Commerce