Summary
Overview
Education
Work History
Skills
Involvement
Internship Experiences
Timeline
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RICKY D. PELZER

RICKY D. PELZER

Austin,TX

Summary

Dedicated and hard-working professional with a strong commitment to excellence and persistence in achieving project goals. Known for consistently delivering high-quality results through a disciplined approach to problem-solving, resource management, and continuous improvement. Proven ability to overcome challenges, stay focused under pressure, and maintain a results-driven mindset, ensuring success across complex projects and team collaborations.

Overview

8
8
years of professional experience

Education

Master of Education - Education

Angelo State University
12.2016

Bachelor of Science - Criminal Justice

Texas A&M Commerce
05.2015

Work History

Regional Sales Advisor

NinjaOne
04.2025 - Current
  • Developed tailored sales presentations to meet client needs and drive product adoption.
  • Collaborated with cross-functional teams to enhance customer engagement strategies.
  • Analyzed market trends to identify new business opportunities and optimize sales tactics.
  • Mentored junior sales staff, fostering skill development and performance improvement.
  • Managed key client relationships, ensuring high levels of satisfaction and retention.
  • Generated high-quality leads by leveraging networking events, social media platforms, and referrals from satisfied clients.
  • Negotiated favorable contract terms with prospective customers, securing profitable agreements for both parties involved.
  • Developed and executed sales plans for consistent revenue growth in the region.

Manager

Harding's Paint & Body
07.2023 - 04.2025
  • Oversee daily operations of a busy auto body shop, managing scheduling, customer relations, and budgeting.
  • Use Microsoft Excel for inventory tracking, cost estimation, and employee scheduling to streamline operations and increase efficiency.
  • Implemented QuickBooks and Microsoft Dynamics CRM for accounting and client management, improving financial tracking and customer relations.
  • Train and supervise employees, setting clear expectations to maintain workplace safety, and ensure quality repairs.
  • Employ tactics like dynamic pricing, cross-selling, upselling, and personalized marketing to drive revenue.

Project Manager

LakeTravis Builders
08.2022 - 05.2023
  • Collaborated with stakeholders to gather requirements and set deliverables
  • Directed planning, coordination, budgeting, and oversight of construction projects using microsoft excel.
  • Demonstrated proficiency in project management software and data collection tools to streamline processes and enhance project tracking.
  • Managed properties valued between $1.5 million - $5 million, optimizing resource utilization and project efficiency.
  • Ensured adherence to project deadlines, delivering all milestones on time.
  • Formulated detailed project plans with clear targets and timelines.
  • Maintained exceptional communication with all project stakeholders.
  • Organized and led weekly client meetings to discuss progress and address issues.

Construction Manager

Coventry Homes
01.2020 - 08.2022
  • Executed on-site decisions to drive project completion and meet established goals.
  • Utilized project management software and Microsoft suite tools for effective data management and reporting.
  • Directed and supported other Construction Managers to ensure project completion.
  • Supervised construction sites, general contractors, and workers, ensuring quality and safety standards.
  • Managed multiple tasks concurrently in high-pressure environments.

Manager

Enterprise Rental Car
12.2017 - 10.2020
  • Analyzed market data and developed strategic sales approaches.
  • Successfully managed two branches and achieving the highest national customer satisfaction rating for three consecutive months.
  • Demonstrated expertise in Salesforce CRM for managing client relationships and Microsoft Excel for analyzing sales data and forecasting.
  • Employed Microsoft Power BI to visualize sales trends and identify opportunities for growth, contributing to improved performance metrics.
  • Conducted team training sessions using Microsoft Teams, enhancing communication and team alignment across branches.
  • Created a sales incentive program that boosted monthly sales and motivated team performance.
  • Established a customer feedback process, leading to higher customer satisfaction.
  • Standardized reporting and KPI tracking, streamlining reporting time.

Skills

  • Project Management
  • Documentation & Record-Keeping
  • Microsoft Excel
  • Strategic Planning & Implementation
  • SaaS Tools (Buildertrend, Procore, Microsoft Dynamics)
  • CRM Software (Salesforce, Microsoft Dynamics)
  • Communication & Stakeholder Engagement
  • Budgeting & Cost Control
  • Process Optimization & Workflow Efficiency
  • Team Leadership & Training
  • Data Analysis & Insights
  • Microsoft PowerPoint (Presentations & Visual Reporting)
  • Fleet Operations & Maintenance Management
  • Customer Service & Client Relations
  • Rental Fleet Logistics & Inventory Control
  • Excel for Data Tracking, Budgets & Reports
  • Construction Site Safety & Compliance
  • Process Improvement & Workflow Optimization
  • Budgeting & Cost Control in Construction Projects
  • Scheduling & Resource Allocation
  • Issue Resolution & Problem Solving
  • Quality Assurance & Performance Metrics
  • Decision-Making

Involvement

Fellowship of Christian Athletes (FCA), San Angelo, TX, 2015-08, 2016-12, Engaged in a community dedicated to promoting integrity, service, teamwork, and excellence among athletes.

Internship Experiences

Business Behavior Management Academic Services 

San Angelo, TX | May 2016 - Dec. 2016 

Conducted behavioral assessments and developed strategic interventions, providing management with reports on key performance indicators.

Student Success Communication & Mass Media

San Angelo, TX | May 2016 – Dec. 2016
Conducted behavioral assessments, analyzed performance trends, and developed strategic intervention plans. Prepared KPI-based reports and actionable insights to support organizational decision-making.

San Angelo, TX | Aug. 2015 – Dec. 2016
Assisted students with degree evaluations, academic planning, and progress reviews. Supported university initiatives focused on retention, student success, and resource utilization.

San Angelo, TX | Aug 2015 – Dec 2016
Produced and filmed collegiate sports content while collaborating with media teams. Developed skills in digital media, web layout design, interviewing, and cross-functional communication.

Timeline

Regional Sales Advisor

NinjaOne
04.2025 - Current

Manager

Harding's Paint & Body
07.2023 - 04.2025

Project Manager

LakeTravis Builders
08.2022 - 05.2023

Construction Manager

Coventry Homes
01.2020 - 08.2022

Manager

Enterprise Rental Car
12.2017 - 10.2020

Master of Education - Education

Angelo State University

Bachelor of Science - Criminal Justice

Texas A&M Commerce