Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
AccountManager
RICKY DUBARD

RICKY DUBARD

WEST COLUMBIA,SC

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency. Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.

Overview

9
9
years of professional experience
1
1
Certification

Work History

CUSTOMER CARE

CITY OF COLUMBIA
COLUMBIA, SC
12.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collected and analyzed customer information to prepare product or service reports.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Recorded account information to open new customer accounts.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer adjustments to maintain financial accounts.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Answered product and service questions, suggesting other offerings to attract potential customers.

Technical Support Specialist

ATT
COLUMBIA, SC
01.2015 - 12.2021
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Activated accounts for clients interested in new services.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Documented support interactions for future reference.
  • Tracked computer equipment, peripherals and network servers via master documentation in Excel.
  • Monitored systems in operation and quickly troubleshot errors.
  • Removed malware, ransomware and other threats from laptops and desktop systems.

People Department Manager

LANGLY LLC
WEST COLUMBIA, SC
03.2013 - 02.2015
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Motivated employees through special events and incentive programs.
  • Processed employee claims involving performance issues and harassment.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
  • Maintained human resources regulatory compliance with local, state and federal laws.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA

Master of Arts - History

Capella University
Minneapolis, MN
08.2011

Bachelor of Science - Chemistry

Grand Canyon High School
Grand Canyon, AZ
12.2009

Skills

  • Customer Care
  • Information Services
  • Client Interactions
  • Employee Coaching and Motivation
  • Technical Proficiency
  • Administration and Reporting
  • Process and Performance Improvement
  • Team Goals
  • Scheduling and Coordinating
  • Performance Tracking and Evaluations
  • Workflow Assessments
  • Creative Thinking
  • Motivational Leadership
  • Clerical Support
  • Assignment Delegation
  • Professional Relationships

Certification

  • A+ License - ETA 2023


Timeline

CUSTOMER CARE

CITY OF COLUMBIA
12.2022 - Current

Technical Support Specialist

ATT
01.2015 - 12.2021

People Department Manager

LANGLY LLC
03.2013 - 02.2015

High School Diploma -

Penn Foster Career School

Master of Arts - History

Capella University

Bachelor of Science - Chemistry

Grand Canyon High School
RICKY DUBARD