Ricky Elmore
Summary
Self-motivated professional with a broad background of functional, and interpersonal skills; supported by academic records of graduate studies in business administration. Looking for a flexible and challenging position that will exercise my excellent communication and customer service skills in a career advancing business environment.
Overview
25
25
years of professional experience
Work History
Front Desk Coordinator I
GI Alliance
03.2024 - Current
- Greet patients and visitors upon arrival, offer assistance, and answer questions to build rapport and retention.
- Maintain strict confidentiality when handling sensitive patient information in accordance with company policies.
- Schedule appointments and procedures in computer system.
- Collaborate with team members to address patient needs and ensure seamless operations.
- Verify patient demographic information and copy documentation.
- File records in appropriate sections of patient charts in EMR.
- Perform other related duties as directed or assigned.
Patient Access Advocate
Fortrea
09.2015 - 09.2023
- Managed inbound customer inquiries; recorded incident and resolution details into appropriate CRM database
- Ensured administration of appropriate reimbursement steps, that included insurance verification, prior authorization process, claim, PAP screening, SP Triage etc
- Addressed and/or escalated calls per PSPs, to enhance the case manager's understanding of the patient's reimbursement or financial aid barriers
- Established relationships with patients, providers, or other key stakeholders to best meet their needs
- Proactively kept them informed of progress, issues, and other important updates so they knew the status
- Observed trend analysis to provide suggestions on how to address these issues to Supervisors and Client Management; assisted with training of new case managers, and other team members on these issues as necessary, including validating data collection
Program Specialist
Fortrea
01.2015 - 09.2015
- Managed Inbound/Outbound triage calls, and documentation into CRM database according to program specifications
- Conducted insurance verifications to confirm patient benefits, facilitated the customer pre-authorization process, assisted with problem claims, and other case management efforts to identify insurance and alternative funding sources per program specifications
- Screened and processed patient assistance applications to determine eligibility
- Updated CRM with patient enrollment, denials, approvals, payment processing, withdrawals, shipments, and caller requests per program specifications
- Responded to inquiries regarding PAP operations
- Independent management of distributors and manufacturers to request and track product shipment
Substitute Teacher
Blue Ribbon Educational Services
03.2014 - 12.2014
- Assisted primary teacher with coordination of daily activities and lesson plans in an adjunct educator role
- Provided substitute teaching; maintained stable learning environment and student support for daily curriculum
Director of Alumni and Community Affairs
Martin University
05.2012 - 10.2013
- Provided institutional direction and coordination for alumni community affairs programs and higher education initiatives
- Managed communication of alumni action plans; recording into alumni data base, in according to institutional requirements
- Program liaison to alumni for all alumni activities; maintained data base of community and civic organizations leaders
- Accountability for the management and integrity of all alumni and community affairs data in compliance with all applicable state and federal laws, rules, and regulations
- Events scheduling, and Contract Management: Negotiated venue contracts; procurement of supplies, and audiovisual equipment
- Kept track of event finances including check requests, invoicing, and reporting
- Advised President, Cabinet and other administrators on matters pertaining to alumni and community affairs initiatives; served on administrative committees as assigned
Senior Executive Assistant to the President
Martin University
06.2009 - 05.2012
- Information gathering, and content development for executive level annual reporting
- Communication management, and distribution of memorandums, letters, and special project initiatives
- Answered incoming calls and maintain personal calendar and schedule meetings
- Performed stewardship and advancement duties as needed
Supervisor (Life New Business Policy Issue)
Conseco Life Insurance Company
06.2000 - 04.2002
- Performed supervision, training and performance evaluations of staff and established yearly goals
- Conducted interviews and recommended new hires to upper management
- Facilitated and trained 50% of the direct hire staff
- Established new guidelines for non-sufficient funds collections which produced a 50% decrease in fee reimbursements
Education
Master's - Business Administration
Indiana Wesleyan University
Indianapolis, IN09.2011
Bachelor of Science - Business Administration
Jackson State University
Jackson, MS05.1988
Skills
- Windows XP
- Windows 10
- Microsoft Office
- Excel
- Word
- PowerPoint
- SharePoint
- Critical Thinking
- Problem Solving
- Social media platforms
- Listening skills
- Problem-solving skills
- Scheduling appointments
- Data entry
- EMR systems proficiency
- Customer service
Timeline
Front Desk Coordinator I
GI Alliance
03.2024 - Current
Patient Access Advocate
Fortrea
09.2015 - 09.2023
Program Specialist
Fortrea
01.2015 - 09.2015
Substitute Teacher
Blue Ribbon Educational Services
03.2014 - 12.2014
Director of Alumni and Community Affairs
Martin University
05.2012 - 10.2013
Senior Executive Assistant to the President
Martin University
06.2009 - 05.2012
Supervisor (Life New Business Policy Issue)
Conseco Life Insurance Company
06.2000 - 04.2002
Bachelor of Science - Business Administration
Jackson State University
Master's - Business Administration
Indiana Wesleyan University
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