Ricky Fulton

• CDK (Dealer Business System)
• Star Parts(Mopar Parts Catalog)
• Managed approximately 30 calls and emails daily.
• Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
• Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer
• Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
• Analyzed sales trends to follow demands of customers and in-shop needs.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
• Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
• Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
• Maintained up-to-date knowledge on industry trends and advancements in technology to continuously improve operations within the department.
• Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
• Achieved significant reduction in order processing times by reorganizing parts warehouse for optimal efficiency.
• Coordinated with service department to ensure seamless availability of parts, improving overall service turnaround times.
• Ordered parts for customers, repair shops and service department.

Reynolds & Reynolds Experience (Dealer Business System)

Auto Soft Experience (Dealer Business System)

Star Parts (Mopar Parts Catalog)

• Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
• Managed approximately 30 calls daily and emails daily
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
• Ordered parts for customers, repair shops, and service departments.
• Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
• Improved supplier relationships by negotiating better terms, leading to cost savings and more reliable part availability.
• Streamlined inventory management processes, significantly reducing part shortages and enhancing service efficiency.
• Coordinated with service department to ensure seamless availability of parts, improving overall service turnaround times.
• Achieved significant reduction in order processing times by reorganizing parts warehouse for optimal efficiency.
• Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
• Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
• Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
• Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
• Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Maintained up-to-date knowledge on industry trends and advancements in technology to continuously improve operations within the department.