Summary
Overview
Work History
Education
Skills
Timeline
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Ricky Garcia

Hialeah,FL

Summary

Watchful Security Supervisor committed to maximizing facility security and minimizing risks. Monitors facilities with safety of visitors and staff in mind. Leads team of security professionals to protect facilities and guests. Diligent Manager skillful in hiring qualified security personnel and discovering solutions to safety risks and concerns. Experienced managing large security forces for public venues, corporate office complexes and retail organizations. Trained in active shooter response scenarios, crisis management and conflict de-escalation. Observant Security Supervisor equipped with excellent communication and people skills. Collaborates with security personnel and store management to support store safety and loss prevention efforts. Manages security team of eighteen uniformed guards, undercover personnel and CCTV specialists.

Overview

21
21
years of professional experience

Work History

Security Lead Supervisor

U.S.Security
11.2020 - 12.2023
  • Enhanced security measures by implementing access control systems and surveillance equipment.
  • Reduced security incidents by conducting thorough risk assessments and recommending appropriate action plans.
  • Managed a team of security professionals, ensuring adherence to company policies and procedures for optimal safety standards.
  • Streamlined emergency response protocols, resulting in faster reaction times during crisis situations.
  • Collaborated with law enforcement agencies to share information and strengthen overall security efforts.
  • Developed comprehensive training programs for new hires, maintaining high levels of preparedness among staff members.
  • Monitored daily operations, identifying potential vulnerabilities and addressing them proactively to prevent breaches or incidents.
  • Coordinated with other departments to develop effective communication channels during emergencies, enhancing organizational readiness and resilience.
  • Supervised event security teams, providing a safe environment for attendees while minimizing disruptions or disturbances.
  • Mediated conflicts between employees or customers professionally, deescalating tense situations without resorting to force whenever possible.
  • Successfully resolved numerous workplace conflicts through proactive mediation strategies.
  • Improved employee awareness of safety procedures through the delivery of informative presentations at regular staff meetings.
  • Maintained detailed records of all incidents as well as routine activities related to the Security Lead role.
  • Recorded incident reports with detailed accounts of occurrences.
  • Conducted regular patrols of facility to detect and deter security threats.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Monitored and approved access control systems for accessibility to authorized personnel.
  • Analyzed and investigated incidents alongside functional management and security supervisors.
  • Screened vendors and contractors before granting access to restricted areas within mall.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Examined doors, windows and gates to verify security.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Wrote detailed reports of all security breaches and investigations.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Supervised team of ten security personnel during shift

Security Supervisor

Pps Security
01.2015 - 01.2019
  • Recorded incident reports with detailed accounts of occurrences.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Conducted regular patrols of facility to detect and deter security threats.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Monitored and approved access control systems for accessibility to authorized personnel.
  • Coordinated with security personnel or other departments to establish safety of visitors and staff.
  • Supervised team of nine security personnel during shift

Area Manager

Elite Services
02.2008 - 01.2015
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Transformed underperforming teams into productive, profitable teams.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Directed workforce planning, customer retention and customer service management for multiple locations.
  • Increased team productivity by streamlining processes and implementing more efficient systems.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
  • Built positive and productive relationships with store and field leadership.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Coordinated with other district managers to actualize performance improvement strategies.
  • Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
  • Optimized team performance with newly implemented sales and merchandising procedures.

Security Officer

Mea Global
04.2003 - 01.2008
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Reported suspicious activities and persons to law enforcement.
  • Checked and verified photo identification prior to granting facility access.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Supported event planning teams by providing input on necessary security arrangements during special functions or high-profile meetings.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Collaborated with Human Resources to address employee concerns regarding personal safety, workplace violence prevention, and emergency response protocols.
  • Evaluated the effectiveness of existing security measures by conducting regular audits on systems, processes, and incident reports to identify areas for improvement.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.

Education

High School Diploma -

Barbera Goleman
Hialeah, FL
06.2001

Skills

  • Firewall management
  • Disaster recovery
  • Application security
  • SIEM management
  • Intrusion detection
  • Data protection

Timeline

Security Lead Supervisor

U.S.Security
11.2020 - 12.2023

Security Supervisor

Pps Security
01.2015 - 01.2019

Area Manager

Elite Services
02.2008 - 01.2015

Security Officer

Mea Global
04.2003 - 01.2008

High School Diploma -

Barbera Goleman

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