Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ricky Garcia Diaz

Sahuarita,AZ

Summary

Professional with strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

911 Dispatcher I

Pima County Sheriffs Department
08.2022 - Current
    • Routed calls to police, fire, and ambulance service to meet individual call needs.
    • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
    • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
    • Read system maps and caller information, and documented details in system.
    • Increased situational awareness among responding units through timely updates on evolving incident conditions.
    • Coordinated multi-agency responses during large-scale incidents, ensuring smooth inter-agency collaboration and optimal resource utilization.

Police Officer

Department of Navy
04.2021 - 08.2022
    • Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
    • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
    • Conducted witness interviews and gathered details regarding incidents to determine best course of action.
    • Provided testimony in court proceedings.
    • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
    • Investigated and reported crimes, accidents, offenses, and damage to property.
    • Apprehended offenders and conducted interviews and interrogations.

Military Police Officer

United States Marine Corps
10.2015 - 08.2020
  • Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
  • Created and implemented security protocols and procedures to safeguard personnel and property.
  • Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
  • Documented and organized security information accurately and efficiently.
  • Supported command staff with detailed reports and data analysis, enabling informed decision-making regarding security operations.
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.
  • Developed and maintained cooperative relationships with local, state and federal law enforcement agencies to support communication.

Education

No Degree - Emergency Management & Homeland Security

Post University
Waterbury, CT

Skills

  • Works Well Under Pressure
  • Critical thinking
  • Active listening
  • Problem-solving
  • Information gathering
  • Information documentation
  • Verbal and written communication
  • Teamwork and collaboration
  • Decision-making

Certification

  • 911 Dispatcher, Pima County Sheriffs Department, 2022
  • Domestic Violence Intervention, USMC, 2019
  • Military Police Officer Training Course, USMC, 2016

Languages

Spanish
Professional Working

Timeline

911 Dispatcher I

Pima County Sheriffs Department
08.2022 - Current

Police Officer

Department of Navy
04.2021 - 08.2022

Military Police Officer

United States Marine Corps
10.2015 - 08.2020

No Degree - Emergency Management & Homeland Security

Post University

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Ricky Garcia Diaz