Ricky George
CT
Summary
With a strong background in front desk operations, I’ve managed multi-line phone systems and warmly greeted and directed patients and visitors with professionalism and courtesy. I take pride in providing top-tier customer service aligned with organizational values, while efficiently coordinating check-in processes, executing insurance pre-authorizations, and making outbound calls to optimize appointment scheduling. Additionally, I have experience handling co-pay collections and reconciling payments within Epic and various systems ensuring accuracy and compliance with NEMG policies.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Stamford Hospital-Hematology/Oncology
07.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Greets and directs visitors/patients courteously and professionally. Ensures that all visitors/patients are acknowledged upon entering, using eye contact, friendly smile while maintaining a friendly and professional disposition. Provides the highest level of customer service to all customers that align with the values and standards of the organization.
- Coordinate the ongoing operation of the check-in process and front desk to ensure that quality services provided are cost effective and efficient.
- When necessary, executes all necessary pre-authorizations as required by insurance companies for upcoming diagnostic tests and procedures.
- Makes outbound patient calls to help fill appointment slots as needed.
- Collect and reconcile co-pay collections/cash drawers (cash, checks, credit card payments) within Epic in accordance with NEMG policy and procedures.
Insurance Coordinator/Front Desk Receptionist
Optimus Healthcare
02.2020 - 04.2023
- Managing and processing patient referrals, including reviewing medical records and clinical documentation to determine the need for specialist consultations or diagnostic tests
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinate the ongoing operation of the check-in process and front desk to ensure that quality services provided are cost effective and efficient.
- Verified patient insurance eligibility and entered patient information into EPIC.
- When necessary, executes all necessary pre-authorizations as required by insurance companies for upcoming diagnostic tests and procedures.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Front Desk Receptionist
Stamford Health Medical Group
05.2016 - 01.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Greets and directs visitors/patients courteously and professionally. Ensures that all visitors/patients are acknowledged upon entering, using eye contact, friendly smile while maintaining a friendly and professional disposition. Provides the highest level of customer service to all customers that align with the values and standards of the organization.
- Coordinate the ongoing operation of the check-in process and front desk to ensure that quality services provided are cost effective and efficient.
- When necessary, executes all necessary pre-authorizations as required by insurance companies for upcoming diagnostic tests and procedures.
- Makes outbound patient calls to help fill appointment slots as needed.
- Collect and reconcile co-pay collections/cash drawers (cash, checks, credit card payments) within Epic in accordance with NEMG policy and procedures.
Dental Treatment Coordinator
CT Braces
04.2012 - 03.2016
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Managed patient billing processes for timely, accurate payments.
- Processed medical insurance claims and payments.
- Obtained payments from patients and scanned identification and insurance cards.
Skills
- HIPAA Compliance & Patient Confidentiality
- Insurance Verification & Billing Knowledge
- Patient Scheduling & Coordination
Timeline
Front Desk Receptionist
Stamford Hospital-Hematology/Oncology
07.2024 - Current
Insurance Coordinator/Front Desk Receptionist
Optimus Healthcare
02.2020 - 04.2023
Front Desk Receptionist
Stamford Health Medical Group
05.2016 - 01.2020
Dental Treatment Coordinator
CT Braces
04.2012 - 03.2016
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