Ricky Gonzalez
Nixa,MO
Summary
Highly motivated and ready to learn and take on any task given to me. Outgoing and work well with others or alone. Always looking and thinking of ways to improve the work process and the quality of the product.
Overview
13
13
years of professional experience
Work History
Granite Installer
Ozark Mountain Granite & Tile
09.2022 - Current
- Prepared granite by filling in chips or cracks and polishing surfaces.
- Operated equipment and tools to move, cut and seal granite slabs for kitchens and baths.
- Cleaned, organized and prepared work areas for new installations.
- Promoted customer satisfaction with top-notch service and support.
- Followed company standards and code requirements for all jobs.
- Worked professionally with other tradespeople on successful, on-time project completion.
- Maintained safe, clean and organized work environment.
- Used specialized tools and equipment to cut, shape and install tile.
- Prepared for new installations and repair work by removing original materials and debris.
- Used safe lifting, equipment and behavioral practices.
Parts Counter Person
Tri-Lakes Ford/Chrysler/Dodge/Jeep And Ram
07.2021 - 09.2022
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Stocked and managed stock of parts.
- Ordered parts from various distributors to fulfill demands.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Maintained extensive understanding of common problems and methods for repair.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
Group Leader
SRC Automotive
06.2019 - 06.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Delegated tasks strategically and monitored progress for timely completion.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
DEF Tank Assembly Line Supervisor
NewStream Enterprises
09.2010 - 06.2019
- Supervised [Number] workers and coordinated daily work activities.
- Checked production goods and reported deficiencies.
- Worked directly with QA personnel to identify and correct defects.
- Filed all documentation correctly and efficiently.
- Worked directly with shipping to ensure the right amount and correct part numbers were shipped on time
- Managed daily schedules to ensure product was assembled on time
- Created labels and packaging using label making software and label machines.
- Reported machine and equipment malfunctions.
- Trained [Number] assemblers and provided adequate knowledge about [Type] processes.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Implemented policies and standard operating procedures for continuous improvement.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Coordinated project workflows for departments.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
Education
High School Diploma -
Nixa High School
Nixa, MO05.
No Degree - Automotive Technology
Ozarks Technical Community College
Springfield, MONo Degree - HVAC Installation And Repair
Vatterott Colledge
Springfield, MOSkills
- Safety Awareness
- Critical Thinking
- Contractual Obligations
- Safety Practices
- Forklift Certified
- Mechanical Knowledge
- Heavy equipment operation
- Class E drivers license
- Supervisor bootcamp training
- Quick learner
- Power tool knowledge and operation
Timeline
Granite Installer
Ozark Mountain Granite & Tile
09.2022 - Current
Parts Counter Person
Tri-Lakes Ford/Chrysler/Dodge/Jeep And Ram
07.2021 - 09.2022
Group Leader
SRC Automotive
06.2019 - 06.2021
DEF Tank Assembly Line Supervisor
NewStream Enterprises
09.2010 - 06.2019
High School Diploma -
Nixa High School
No Degree - Automotive Technology
Ozarks Technical Community College
No Degree - HVAC Installation And Repair
Vatterott Colledge
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