Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ricky Gonzalez

Laredo,TX

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work History

Accounts Payable Clerk

Serenity Home Health, LLC
Laredo, TX
02.2023 - Current
  • Ensured proper authorization for all purchases made by the organization.
  • Collaborated with vendors, suppliers and staff members across departments to resolve any issues that arose.
  • Reviewed employee expense reports for compliance with company policy guidelines.
  • Monitored accounts receivable aging reports to ensure timely payments.
  • Entered data into accounting system to maintain accurate financial records.
  • Prepared checks for payment of vendor invoices on a timely basis.
  • Maintained accounts payable files and records in an organized manner.

Customer Service Representative

Whataburger Drive In
Laredo, TX
06.2023 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Sales Clerk

Burlington Coat Factory Distribution Center
Laredo, TX
06.2022 - 01.2023
  • Organized backroom stock areas as well as kept up with organization of front end display area.
  • Performed price checks for items requested by customers when needed.
  • Processed sales transactions accurately and efficiently utilizing POS systems.
  • Assisted in the development of store displays to promote products.
  • Attended weekly team meetings discussing sales goals and strategies for achieving them.
  • Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.
  • Handled money, checks, credit cards, gift cards, returns and other forms of payments in accordance with established procedures.
  • Adhered to company guidelines for cash register operations including proper opening and closing procedures.
  • Greeted customers and responded to inquiries in a professional manner.

Education

High School Diploma -

JW Nixon High School
Laredo, TX
05-2024

Some College (No Degree) - Business Administration And Management

Laredo Community College
Laredo, TX

Skills

  • Data Collection
  • Consultative Sales
  • Complaint resolution
  • Data Entry
  • Account updating
  • Professional telephone demeanor
  • In-store support
  • Product Sales
  • Shipping and receiving understanding
  • Coordination
  • Typing proficiency
  • Customer Service
  • Credit card payment processing
  • Clerical Support
  • Problem-solving abilities
  • Conflict Resolution
  • Grammar
  • Multi-Task Management

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Customer Service Representative

Whataburger Drive In
06.2023 - Current

Accounts Payable Clerk

Serenity Home Health, LLC
02.2023 - Current

Sales Clerk

Burlington Coat Factory Distribution Center
06.2022 - 01.2023

High School Diploma -

JW Nixon High School

Some College (No Degree) - Business Administration And Management

Laredo Community College

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Ricky Gonzalez