Ricky Graffis
La Mirada,CA
Summary
I am a skilled IT specialist with certifications in Google IT Support and CompTIA A+, currently studying for the Cisco CCNA. Experienced in troubleshooting network issues, configuring CCTV systems, and optimizing IPv4 subnetting, I am driven by a passion for technology and ready to make a meaningful impact on any team.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Technical Support
Hikvision
02.2024 - Current
- Installed and configured IP CCTV systems for security monitoring
- Diagnosed and resolved issues with surveillance cameras, networking systems, and coax recorders
- Managed IP configurations, including DHCP, routers, switches, and cabling setups
- Delivered first-level technical support via phone and email, resolving issues with IP/video equipment and networking
- Documented customer inquiries and resolutions in ticketing systems like Five9 for follow-up
- Provided remote troubleshooting for field technicians handling CCTV and IP camera systems
Full-Time Parent
.
07.2020 - 02.2024
Mortgage Loan Officer
LoanDepot
01.2020 - 07.2020
- Achieved top 5 loan officer ranking on the team, closing loans totaling $50 million
- Provided round-the-clock client support while maintaining accurate records and logs
- Delivered tailored solutions aligned with client goals and financial criteria
Real Estate Agent
Keller Williams
03.2017 - 11.2017
- Analyzed market data to provide insights into property pricing and trends
- Communicated with clients to understand property needs and preferences
Journeyman Plumber
Disneyland California Adventure
05.2016 - 03.2017
- Supervised installation and repair of supply lines (1/2 inch to 3 inch diameter) and fixtures, including urinals, toilets, sinks, and water heaters
- Coordinated daily tasks for team members, managing schedules and ensuring timely completion of work
- Diagnosed and resolved complex plumbing issues, leveraging technical expertise and problem-solving skills
- Maintained compliance with OSHA standards and park safety protocols
Journeyman Plumber/Foreman
Commercial Plumbing Inc.
10.2008 - 07.2015
- Managed a team of plumbers on commercial and high-rise construction projects, ensuring project timelines and quality standards were met
- Installed and maintained commercial fire sprinkler systems, backflow prevention devices, and plumbing systems
- Reviewed blueprints and inspected structures to determine material and equipment requirements
- Planned and delegated tasks, ensuring efficient sequencing of pipe installations and system setups
- Trained and mentored apprentices, fostering skill development and team growth
- Conducted quality assurance inspections to ensure compliance with building codes and safety regulations
Education
Apprenticeship - Plumbing, Backflow Installation, and Maintenance
Honolulu Community College
Honolulu, HI05.2013
High School Diploma -
James B. Castle High School
Kaneohe, HI05.2006
Skills
- Networking and Subnetting (IPv4)
- Technical Troubleshooting and Support
- Installation and Configuration of CCTV Systems
- Remote Support Tools (eg, SADP, screenconnect)
- Strong Communication and Customer Service
- Mechanical Aptitude and Critical Thinking
- Leadership and Team Collaboration
Certification
- Google IT Support
- CompTIA A+
- Cisco CCNA (In Progress)
Timeline
Technical Support
Hikvision
02.2024 - Current
Full-Time Parent
.
07.2020 - 02.2024
Mortgage Loan Officer
LoanDepot
01.2020 - 07.2020
Real Estate Agent
Keller Williams
03.2017 - 11.2017
Journeyman Plumber
Disneyland California Adventure
05.2016 - 03.2017
Journeyman Plumber/Foreman
Commercial Plumbing Inc.
10.2008 - 07.2015
High School Diploma -
James B. Castle High School
Apprenticeship - Plumbing, Backflow Installation, and Maintenance
Honolulu Community College