Ricky Hanna
Jacksonville, FL
Summary
Capable Warehouse Associate with strong background in leading warehouse operations and overseeing daily logistics. Managed teams to ensure efficient workflow and maintained high standards of safety and accuracy. Demonstrated expertise in inventory management and process optimization.
Overview
36
36
years of professional experience
Work History
Lead Warehouse Associate
HD Supply
Jacksonville, FL
07.2010 - 01.2026
- Coordinated shipping and receiving activities, maintaining accurate inventory records.
- Conducted regular audits to ensure compliance with company policies and procedures.
- Trained and mentored new associates on best practices for inventory management.
- Trained employees on equipment operation and safety protocols.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Used hand-held scanners and physical logs to accurately track item movements.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
Pro Center Lead
HD Supply/ Interline Brands
Jacksonville, FL
07.1999 - 07.2010
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Warehouse Associate/Lead
Interline Brands/ HD Supply
Jacksonville, FL
09.1989 - 08.1999
- Operated forklifts and pallet jacks to efficiently transport materials within warehouse.
- Inspected incoming shipments for quality and accuracy prior to stocking.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Performed inventory control, such as counting, and stocking merchandise.
- Assisted in reducing product damage by properly handling and storing materials.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Completed regular cycle counts to maintain accurate inventory records.
- Maintained clean, orderly work environment free of hazards.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Assisted in receiving, stocking and distribution of merchandise.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Education
High School Diploma -
Sandalwood High
Jacksonville, FL05-1983
Skills
- Shipping and receiving
- Order picking
- Loading and unloading
- Warehouse safety
- Equipment operation
- Inventory cycle counting
Timeline
Lead Warehouse Associate
HD Supply
07.2010 - 01.2026
Pro Center Lead
HD Supply/ Interline Brands
07.1999 - 07.2010
Warehouse Associate/Lead
Interline Brands/ HD Supply
09.1989 - 08.1999
High School Diploma -
Sandalwood High