Ricky Harbaugh
Greenville,Texas
Summary
Seasoned leader with a proven track record at Children's Health Dallas, adept in parking and transit operations, and excelling in project management and team leadership. Spearheaded initiatives that significantly enhanced operational efficiency, demonstrating exceptional decision-making and process improvement skills.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Manager Parking and Transportation
Children's Health Dallas
Dallas, Texas
08.2023 - Current
- Manage the daily operations of parking and transportation to include parking facilities, parking enforcement, valet operations, and shuttle services.
- Manage service provider contracts to include valet parking, shuttle services, parking gate equipment, parking guidance, and parking facility maintenance.
- Manage children's transportation and fleet programs.
Fleet Coordinator
Children’s Health
Dallas, Texas
04.2023 - Current
- Responsible for assisting in the overall management of Children’s transportation and fleet programs
- Prepare and analyze parking and fleet management data to provide recommendations to Children’s department leadership in improving their daily operations
- Assist the Parking and Transportation Manager to promote employee commute programs to include public transit and rideshare to increase availability of employee and patient parking
- Develop metrics to track usage of alternative transportation at both Dallas and Plano locations
- Manage department fuel cards, vehicle maintenance, Toll Tag issuance and GPS Camera Software
- Assist in the management of the PARCS maintenance program
Senior Operations Manager
UT Southwestern Medical Center
Dallas, Texas
10.2019 - 03.2023
- Company Overview: Auxiliary Enterprises
- Manage the daily operations of Auxiliary Parking and Valet, to include Customer Service, Parking Facilities, Parking Enforcement and Valet operations
- Manage departmental budget, monitoring expenditures and forecasting future expenses
- Coordinated projects to include lighting upgrades, system upgrades, new system installations, and technology integrations
- Managed and developed service provider contracts, policies, and procedures
- Identified, reviewed, and developed departmental policies and procedures
- Managed employee commuter programs to include Dallas Area Rapid Transit passes and Employee Carpool Programs
- Auxiliary Enterprises
Senior Operations Manager
University of Arizona
Tucson, Arizona
09.2002 - 09.2019
- Company Overview: Parking and Transportation Services
- Managed daily parking operations of Parking Services to include Facilities Maintenance, Enforcement, and Dispatch
- Reviewed surveys and complaints received to ensure customer satisfaction
- Developed and managed annual operational budget of $2,000,000, monitoring expenditures and forecasting future expenses
- Managed numerous projects to include parking garage repairs and construction, parking lot improvements, elevator modernization, EV charger installation and office building renovations
- Developed relationships with campus departments to include Facilities Management, Planning Design and Construction, University Police Department and the Office of Institutional Equity
- Resolved problems, provided open communication, and recommended discipline and terminations
- Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews
- Managed transit fleet to include maintenance, repairs, and annual replacement of aging fleet vehicles
- Managed shuttle operation of annual ridership of 350,000
- Parking and Transportation Services
Correctional Officer
Arizona State Corrections
Florence, Arizona
01.1997 - 05.2002
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers
- Escorted inmates to and from cells, court, hospitals, and medical appointments
- Tracked inmates through head counts, visitor logs and scheduled activities
- Prepared, processed and maintained forms, reports, logs, records, and activity journals
- Led intake and processing of inmates by handling paperwork, searches, interviews, and fingerprinting
- Recruited to work in several specialized areas to include Mental Health Unit, Violence Control Unit and Condemned Row
Sergeant
United States Army
Ft Lee, Virginia
03.1989 - 08.1996
- Supervised officers responsible for the prevention of crime and the security of both personnel and property on military installation
- Supervised team of security personnel responsible for the issuance of keys and badges to authorized personnel entering and exiting NATO ammunition storage facility
- Inspected officers and vehicles to identify and correct any unprofessional appearances
- Completed detailed reports and required paperwork related to serving warrants, investigating criminal activity and force deployments
- Structured assignments for subordinates based on current patrol priorities, special requirements and individual strengths
- Led teams by example, consistently demonstrating correct behaviors and enforcing policies and procedures
- Identified, pursued, and arrested suspects and perpetrators of criminal acts
Education
Bachelor of Arts - Urban Planning
Arizona State University
Tempe, AZ05-2027
Skills
- Parking Operations
- Process improvements
- Transit Operations
- Decision-making
- Project Management
- Team building and leadership
Certification
Certified Parking Professional, CPP
Timeline
Manager Parking and Transportation
Children's Health Dallas
08.2023 - Current
Fleet Coordinator
Children’s Health
04.2023 - Current
Senior Operations Manager
UT Southwestern Medical Center
10.2019 - 03.2023
Senior Operations Manager
University of Arizona
09.2002 - 09.2019
Correctional Officer
Arizona State Corrections
01.1997 - 05.2002
Sergeant
United States Army
03.1989 - 08.1996
Bachelor of Arts - Urban Planning
Arizona State University
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