Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ricky Hargrove

Houston,TX

Summary

Dynamic Account Manager with a proven track record at Pason Systems USA, excelling in account relationship development and customer service. Leveraged market insights to drive product innovation and maintain high client retention. Skilled in effective team collaboration, consistently resolving escalated issues and enhancing client satisfaction through proactive support.

Overview

17
17
years of professional experience

Work History

Account Manager

Pason Systems USA
01.2016 - Current
  • Responsible for overseeing all Operators based in Dallas Tx, as well as additional Operators based in East Texas and Austin Tx.
  • Built long-term relationships as a trusted advisor, consistently providing insights that inform decision-making.
  • Managed client relationships, ensuring alignment with business objectives and fostering long-term partnerships.
  • Analyzed market trends and client feedback to identify growth opportunities and inform product development.
  • Delivered presentations to stakeholders, articulating project updates and value propositions effectively.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Field Sales and Service Technician

Pason Systems USA
08.2010 - 01.2016

  • Diagnosed and resolved equipment issues to minimize downtime.
  • Provided technical support for clients, enhancing satisfaction and system performance.
  • Conducted routine maintenance on drilling systems, ensuring optimal functionality.

Heavy Equipment Operator

Ezell Construction
08.2008 - 08.2010
  • Operated heavy machinery including excavators, bulldozers, and loaders to complete various construction projects.
  • Ensured compliance with safety regulations and conducted regular equipment inspections to maintain operational efficiency.
  • Collaborated with site supervisors to plan daily operations and allocate resources effectively for project completion.


Education

Sports Administration

University of Houston
Houston, TX
06-2008

Skills

  • Account relationship development
  • Customer service
  • Effective team collaboration
  • Customer relationship management

Timeline

Account Manager

Pason Systems USA
01.2016 - Current

Field Sales and Service Technician

Pason Systems USA
08.2010 - 01.2016

Heavy Equipment Operator

Ezell Construction
08.2008 - 08.2010

Sports Administration

University of Houston

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