Ricky Hayes
Southfield,MI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
Work History
Business Unit Supervisor
Douglas Dynamics
06.2021 - 11.2023
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Plant Supervisor
ACP
01.2020 - 06.2021
- Supervised day-to-day functions of plant.
- Monitored safety practices and made changes or recommendations.
- Scheduled deliveries, employee shifts and equipment maintenance.
- Coached employees on company standards and efficiency.
- Managed staff hiring, training and supervision.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Supervised ongoing daily production phases.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Collaborated with other leaders and executives to direct workflow and support operations.
Plant Supervisor
Milton Manufacturing
06.2011 - 11.2019
- Supervised day-to-day functions of plant.
- Monitored safety practices and made changes or recommendations.
- Scheduled deliveries, employee shifts and equipment maintenance.
- Implemented organizational systems to maximize plant efficiency.
- Coached employees on company standards and efficiency.
- Managed staff hiring, training and supervision.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Supervised ongoing daily production phases.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Cultivated professional working relationships with peers and supervisors.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Business Unit Supervisor
A123 Automotive Battery Plant
06.2010 - 06.2011
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
Supervisor Leadership Training
Michigan Manufacturing Technology Center
Plymouth11.2016
Lean Manufacturing
Schoolcraft College
Livonia, MI12.2007
Radar Communications And Systems Technology
US Navy A School
Dam Neck, VA10.1982
High School Diploma -
Broad Street High School
Shelby, MS05.1981
Skills
- Team Leadership-Assign daily jobs
- Quality Assurance-First piece checks
- Regulatory Compliance-First Responder and Safety Committee Leader
- Time Management
- Decision Making
- Customer Relationship Management
- Problem Solving
- Process Improvement
- Organizational Skills
- Strategic Planning
- Performance Metrics
- Inventory Management
Timeline
Business Unit Supervisor
Douglas Dynamics
06.2021 - 11.2023
Plant Supervisor
ACP
01.2020 - 06.2021
Plant Supervisor
Milton Manufacturing
06.2011 - 11.2019
Business Unit Supervisor
A123 Automotive Battery Plant
06.2010 - 06.2011
Supervisor Leadership Training
Michigan Manufacturing Technology Center
Lean Manufacturing
Schoolcraft College
Radar Communications And Systems Technology
US Navy A School
High School Diploma -
Broad Street High School
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