Ricky Henry

Since September 2024, I have been working at Wendy’s as a crew member. In this role, I focus on providing exceptional customer service, working efficiently in a fast-paced kitchen environment, and ensuring food quality and safety standards are met. I have become proficient in multi-tasking and working collaboratively with my team to maintain high standards of cleanliness and customer satisfaction.

At Walgreens, where I worked from April to June of 2024, I supported daily operations, managed inventory, and assisted customers with their needs. I improved store efficiency by streamlining stock organization, and played an essential role in ensuring accurate transactions and customer satisfaction.

In my most recent position as a Production Worker at Tyson from July to October 2023, I exceeded production targets by 10% and played a pivotal role in addressing workflow bottlenecks. I thrived in a fast-paced environment, demonstrating adaptability and efficiency that resulted in a 15% increase in production speed.

As a Mechanic at Tire World in Murfreesboro from August 2018 to January 2021, I was responsible for managing tire repair and replacement tasks. I implemented innovative repair techniques that reduced repair time by 15%, allowing for more efficient operations. My ability to troubleshoot and solve complex mechanical issues played a key role in enhancing customer satisfaction by 20%, ensuring repeat business and loyalty.

During my time as a Customer Service Associate at Walmart from August 2016 to October 2017, I developed strong communication skills, engaging with customers to understand their needs and provide tailored solutions. I contributed to boosting store sales by 10% through goal-driven performance and improved customer service efficiency by 25%. I also applied creative problem-solving techniques to manage high-volume customer interactions, which resulted in higher satisfaction levels.