Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Ricky Hood

San Diego,CA

Summary

Successful business professional with demonstrated track record in numerous facets of business. Exceptional program, team and project manager. Skilled at mentoring staff, integrating ideas and customizing approaches to support specific means and goals. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Detail-oriented team player with strong organizational skills, with the ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Project Manager

GEICO
08.2023 - Current
  • Created and developed claim recovery processes resulting in $29 Million offset on auto losses.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Analyzed project performance data to identify areas of improvement.
  • Developed and implemented strategic project plans to meet business objectives.
  • Planned, designed, and scheduled phases for large projects
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks
  • Provided detailed project status updates to stakeholders and executive management
  • Identified plans and resources required to meet project goals and objectives
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
  • Sourced, vetted and managed vendors needed to accomplish project goals

Manager - Insurance Claims Specialist

GEICO, Government Employees Insurance
09.2014 - 08.2023
  • Managed over 1,000 calls per day and increased customer survey results by 20%.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Communicated with staff, leaders and peers to coordinate successful collaboration with other departments.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Collective work experience in Operations, Payment Recovery, Liability/Injury Claims, Litigation Claims, Underwriting, Customer Service, Sales/Reissue Manager, and Claims Manager.
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Evaluated and settled complex insurance claims in strict timeframes.

Close & Bill Clerk

Quality Loan Services Corp
01.2013 - 01.2014
  • Managed case load of 8-10 clients with potential of $40k - 60k in foreclosure fees.
  • Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
  • Reviewed and validated details of loan applications and closing documentation.
  • Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
  • Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.
  • Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.

Shift Supervisor / Asst. Manager

Sodexo Starbucks
01.2010 - 01.2013
  • Mentored team members, 8-10 employees, to enhance professional development and accountability in workplace.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed multiple databases to track store inventories and complete necessary monetary procedures.
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs

Youth Program Assistant

Boys & Girls Club
01.2009 - 01.2010
  • Cultivated and maintained relationships with community members to facilitate outreach activities.
  • Recommended activities, equipment and supplies for programs and identified vendors to furnish materials.
  • Developed and maintained accurate records of programs and services.
  • Conducted mandatory office and administrative tasks and provided conflict resolution for staff and youth program attendees.
  • Developed and implemented programs to engage and empower school aged children.

Education

MBA - Business Administration

University of Phoenix
San Diego, CA
2019

Bachelor of Science - Business: Management

University of Phoenix
San Diego, CA
2015

Skills

  • Project Management Expertise: Years of prior experience in Project Management
    Proven success in leading teams and managing complex, cross-functional projects
  • Organizational and Negotiation Skills: Strong organizational skills to effectively plan and execute projects
    Proficient in facilitation and negotiation to drive positive results
  • Communication Skills: Strong written and oral communication skills
    Ability to make formal presentations to senior management
  • Leadership Abilities: Strong leadership skills
    Ability to motivate and lead internal resources to collaborate and resolve complex project problems
  • Independence and Initiative: Ability to independently shepherd complex interactions and situations
  • Adaptability and Time Management: Able to thrive in a fast-paced environment
    Capable of managing through ambiguity and complexity
  • Multi-Project Management: Ability to support multiple simultaneous projects and multiple stakeholders
    Articulate dependencies and interrelationships between different projects

Accomplishments

  • Top Quartile Claims Manager 2023
  • Top Quartile Claims Manager 2022
  • Top Quartile Customer Service Manager 2021
  • Top Quartile Reissue Unit Manager 2021

Certification

· Lean Six Sigma Yellow Belt

· Great Communicator Certificate

· Effective Leadership Certificate

· SM-18 Essentials of Supervision

Timeline

Project Manager

GEICO
08.2023 - Current

Manager - Insurance Claims Specialist

GEICO, Government Employees Insurance
09.2014 - 08.2023

Close & Bill Clerk

Quality Loan Services Corp
01.2013 - 01.2014

Shift Supervisor / Asst. Manager

Sodexo Starbucks
01.2010 - 01.2013

Youth Program Assistant

Boys & Girls Club
01.2009 - 01.2010

MBA - Business Administration

University of Phoenix

Bachelor of Science - Business: Management

University of Phoenix

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Ricky Hood