Ricky Hunt
Branson,MO
Summary
Proven leader in the plumbing industry with extensive experience at Integrity Plumbing, enhancing customer satisfaction and streamlining operations for efficiency. Excelled in project management and client service, fostering strong relationships and driving business growth. Skilled in financial management and operations, achieving significant improvements in business processes and team performance.
Overview
21
21
years of professional experience
Work History
Owner
Integrity Plumbing
04.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
Forman
D.S.&F Plumbing
03.2014 - 03.2021
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
- Inspected completed work to verify quality standards and compliance with criteria.
- Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
- Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
Forman
Lucky Plumbing
01.2012 - 12.2014
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Inspected completed work to verify quality standards and compliance with criteria.
- Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
- Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
Forman
C & D Plumbing
01.2011 - 11.2012
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
Forman
Lee Plumbing
01.2003 - 02.2011
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Inspected completed work to verify quality standards and compliance with criteria.
- Checked equipment to determine if maintenance was required.
- Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
- Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
- Evaluated incoming materials for quality and amounts ordered.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
- Adapted workflows in response to changing environmental conditions or unexpected challenges encountered during construction activities.
- Reviewed project details to specify correct materials and equipment for job sites.
- Addressed issues with employees and customers to manage healthy conflict resolutions.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Established clear priorities and production quality standards.
- Monitored usage of supplies and materials to establish cost effective operations.
- Conducted monthly meetings with employees to discuss safety issues, status and development.
- Verified completed projects met approved time, quality, and cost estimates.
Education
High School Diploma -
Lead Hill High School
Lead Hill, AR05.2001
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Operations Management
- Business Management
- Project estimating
- Financial Management
- Business Administration
- Business marketing
Timeline
Owner
Integrity Plumbing
04.2021 - Current
Forman
D.S.&F Plumbing
03.2014 - 03.2021
Forman
Lucky Plumbing
01.2012 - 12.2014
Forman
C & D Plumbing
01.2011 - 11.2012
Forman
Lee Plumbing
01.2003 - 02.2011
High School Diploma -
Lead Hill High School
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