Ricky J. Budhrani
Murfreesboro,TN
Summary
Experienced with financial services and loan processes in automotive finance. Utilizes customer relationship management to enhance client satisfaction and business growth. Track record of effective team leadership and strategic financial planning.
Experienced with identifying new business opportunities and fostering client relationships. Utilizes strategic planning and negotiation skills to drive growth and meet company objectives. Track record of effective communication and collaboration to ensure sustained client satisfaction.
Professional business development professional prepared for high-impact roles. Skilled in identifying growth opportunities, building client relationships, and driving revenue. Strong focus on team collaboration and achieving goals, adapting to changing business needs. Proficient in sales strategies, market research, and customer relationship management, with results-driven approach.
Results-driven professional with proven track record in business growth and client acquisition. Adept at identifying and capitalizing on new market opportunities while maintaining strong collaborative relationships within teams. Highly reliable, adaptable, and skilled in strategic planning and negotiation.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Finance Manager
Action Nissan
02.2023 - 07.2024
- Processing finance transactions including lender approval and ensuring 100% compliance with all state and federal laws and regulations.
- Greeting customers to quickly and effectively transition from sales to finance during the vehicle purchase process.
- Gaining superior knowledge to effectively recommend financing options and other products to customers.
- Following up with customers to ensure satisfaction.
- Ensuring that all the administrative process are handled timely and in compliance with company policy
- Setting and achieving targeted sales goals.
- Highly detail oriented and organized.
Sales Consultant/ F&I
Volkswagen of Murfreesboro
10.2020 - 01.2023
- Oversaw customer test drives and demonstrated standard and optional features.
- Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
- Explained warranty, sales, and option package procedures with clarity and detail, utilizing Microsoft Excel to generate comparison charts.
- Leveraged revenue generating trends in customer industries to shape value-added new and used car sales solutions and approaches.
- Met income requirements at the door to guide through the showroom and sales lot.
- Filled out paperwork to register vehicles and complete sales.
- Brought in above-average sales revenue each month.
- Answered customer emails and telephone requests for information.
- Evaluated vehicles before final pickup to check for damage and completed delivery tasks.
- Accomplished yearly quotas for gross sales of new and used vehicles.
- Executed dynamic test drive experiences and highlighted key vehicle features using pivot tables and market analysis trends.
- Educated customers about sales processes, warranty requirements and service standards.
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
- Tracked updates to vehicles, changing markets and customer purchasing trends.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Implemented strategic improvements to customer service policies and increased overall satisfaction ratings.
- Adhered to standards of quality and service and industry regulations.
- Networked with remote dealers to source vehicles for customers.
- Gave detailed information regarding operation of standard and optional vehicle features.
Real Estate Agent
Keller Williams Realty
05.2018 - 08.2020
Sales Associate
Jared the Gallery of Jewelry
12.2017 - 05.2018
- Position Sales Associate
- Responsible and generating Counter Sales.
Store Manager
Blue Diamond
02.2009 - 09.2017
- Responsible for the sale of Color gems, diamond jewelry and watches.
- Responsible for Managing of over $ 3 million of fine jewelry and watches Managing staff of seven individuals, performing various sales, customer service, inventory control, accounting and repairs.
- Implementing internal and external marketing and visual merchandising initiatives.
Gems Specialist
Milano Diamond Gallery
06.2006 - 01.2009
- Functional Area Gems Specialist
- Responsible for maintaining Customer Service as per company standard.
Sales Representative & Gems Specialist
Gold Finger
02.2001 - 06.2006
- Sales Representative & Gems Specialist.
- Responsible for generating and focusing on Counter sales.
- Ensure to achieve sales target end of the month
- Responsible for planning and formulating strategies of visual merchandising.
- Coordinating with managers and superiors regarding current market situation and implementing new promotional ideas to improve sales of new designs and client servicing.
- Ensure to implement new Scheme and offer.
- Responsible for new design promotions within the store.
- Responsible for new product knowledge to improve sales and client servicing.
- Responsible for tracking on competitor's record.
- Maintaining sales register.
- Responsible for maintaining inventory records.
- Verifying the Authenticity and Quality of gems.
- In addition, size (carat wise) of the gemstone in jeweler, assisting in re-evaluation and Inspection of customer returned merchandise.
- Analyzes overall manufacturing quality and uniformity sizes of gemstone.
- Ensure department and customer requirement areas achieve synergy goals and documentation requirements in a timely and complete manner.
- Responsible for Prevention of loss.
Education
Diploma in Gems Specialist -
The Gemological Institute of India
New York, NY01.2001
Bachelor of Commerce - Marketing, Economics, Accounting
University of Pune
India01.2000
Skills
- Strong negotiation skills
- Goal-oriented mindset
- Contract preparation
- Continuous improvement focus
- In-depth financial analysis
- Financial product sales
- Client counseling
- Customer service
- Problem resolution
- Relationship building
- Computer proficiency
- Follow-up skills
- Product knowledge
- CRM management
- Cold calling
- Salesforce
- Performance tracking
- Lead development
- Consultative sales
- Lead generation
- Business relationship management
- Sales proposal creation
- Lead prospecting
- Sales strategy
- Project management
- Social media marketing
- Contract negotiation
- Customer relationship management
Certification
- Certified Ethical Hacker, Cisco Networking Academy
- Certified Junior Cybersecurity Analyst, Cisco Networking Academy
Timeline
Finance Manager
Action Nissan
02.2023 - 07.2024
Sales Consultant/ F&I
Volkswagen of Murfreesboro
10.2020 - 01.2023
Real Estate Agent
Keller Williams Realty
05.2018 - 08.2020
Sales Associate
Jared the Gallery of Jewelry
12.2017 - 05.2018
Store Manager
Blue Diamond
02.2009 - 09.2017
Gems Specialist
Milano Diamond Gallery
06.2006 - 01.2009
Sales Representative & Gems Specialist
Gold Finger
02.2001 - 06.2006
Diploma in Gems Specialist -
The Gemological Institute of India
Bachelor of Commerce - Marketing, Economics, Accounting
University of Pune
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