Accomplished leader and innovative tool & die designer with a successful history in industrial and automotive factory systems. Skilled in developing frontline workers and improving manufacturing processes through proficiency in SolidWorks, CAD, and exceptional problem-solving skills. Known for coaching, driving continuous improvement, and promoting teamwork within the organization.
Promote and maintain a culture of safety at all times • Meet and exceed operational targets while maintaining service, timeline, safety, and compliance requirements
• Assume responsibility and accountability for the team and of team members while leading, directing, motivating, and approving the team's work
• Perform station leadership duties such as assigning flights for the day, scheduling and managing agents on a week-to-week basis
• Recognize and celebrate individual and team performance
• Monitor team activities, ensuring that each team member follows proper operational and safety procedures and customer service standards, and verbally coach and recognize agents to reinforce and improve behaviors
• Investigate operational, safety, and performance irregularities with focus on future prevention; Communicate findings and recommend improvements
• Ensure safe equipment operation, excellent housekeeping, cleanliness and organization in all work and operational areas
• Provide a comprehensive briefing and handoff to the next shift to ensure a seamless operation and overall benefit to the team and station
• Mentor station agents, both newly trained and experienced, in all station agent job functions
• Maintain curiosity, seek better ways to do things for ongoing improvement
• Other duties may include clerical functions, reports, and assisting with unexpected passenger needs or complaints
• Must set an example for the team and embody the McGee values of Safety, Service, Integrity, Mutual Respect, Accountability, and Pride at all times and portray a positive image in this customer-facing role • Flexibility and willingness to perform additional duties as assigned