Ricky Mccormick

• Managed and motivated employees to be productive and engaged in work.

brokers or customers directly. If deductions were invalid. All documentation

was provided to Custer while requesting repayment multiple tasks within established timeframes.

• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maintained professional, organized, and safe environment for employees and patrons.
• Cross-trained existing employees to maximize team agility and performance.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maximized performance by monitoring daily activities and mentoring team members.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improved safety procedures to create safe working conditions for workers.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Improved marketing to attract new customers and promote business.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Organized professional development programs for staff, leading to improved performance and skill sets.
• Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
• Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
• Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
• Streamlined project delivery processes, significantly reducing time to market for new product launches.
• Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
• Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
• Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
• Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Defined clear targets and objectives and communicated to other team members.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.