Ricky Miller
21520 Keno Road, Abbeville LA,US
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
4
4
years of professional experience
Work History
Security Officer
Acadiana Mall
2025.05 - Current
- Collaborated with team members to enhance overall security operations and effectiveness.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Responded quickly to emergency situations to assess and deflect issues.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Security Officer
Hub Security
2024.01 - 2025.03
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols, identifying potential hazards and reporting incidents promptly.
- Implemented access control measures to restrict unauthorized entry effectively.
- Responded to alarms and emergencies, coordinating with law enforcement as needed.
- Maintained detailed logs of daily activities, incidents, and irregularities for record-keeping.
- Assisted in training new security personnel on protocols and emergency procedures.
- Utilized surveillance equipment to monitor activities and support incident investigations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
Fire Alarm, Sprinkler, Suppression, Fire Panel, Life and Safety Equipment and Extinguisher Technician
FIRE & SAFETY SPECIALISTS, INC.
2022.09 - 2023.11
- Inspect and Service Fire Extinguisher's
- Install Units based on building size, fire risk, and type of building
- Rebuild and Yearly Maintenance (Fire Extinguishers, Suppression systems, and Wheel Units)
- Inspection of Fire Alarms, Thermal Rods and Smoke Detectors.
- Inspection of Life and Safety Equipment (Life Preservers, Ring Buoys, Life Rafts)
- Inspection of Nav Aid Lights
- Testing of Suppression systems, and Shut offs
- Fire and Safety Equipment sales
- 337 993-9377 buck verrett
Fire Alarm, Sprinkler, Suppression, and Extinguisher Technician
H.I.S. FIRE & SAFETY
2021.08 - 2022.04
- Inspect and Service Fire Extinguisher's
- Install Units based on building size, fire risk, and type of building
- Rebuild and Yearly Maintenance (Fire Extinguishers, Suppression systems, and Wheel Units)
- Fire and Safety Equipment Sales
- 337 685-8400 kyrick mitchel
Education
GED -
SAINT MARTIN SR. HIGH
Saint Martinville, LA12.2008
Skills
- Life safety systems
- Fire risk assessment
- Fire safety inspections
- Time management
- Heavy equipment operation
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Excellent people skills
- Exceptional customer service
- Relationship building
- Stocking and receiving
- Client service
- Complex Problem-solving
- Meeting deadlines
- Report writing
- General security
- CCTV surveillance
- Data entry
- Data management
- Computer operations management
- Documentation skills
- Multitasking and organization
- Hardware and software installation
- Technical support
- Software upgrades
- Software installation
- Troubleshooting
- Hardware repair
PERSONAL INFORMATION
- Born: Oct 2, 1990 Age 34
- Citizenship: US
- Marital status: single
- 5'5" 185lbs hazel eyes brown hair average build
- ID#010527886 Class E Exp10.02.2030
Timeline
Security Officer
Acadiana Mall
2025.05 - Current
Security Officer
Hub Security
2024.01 - 2025.03
Fire Alarm, Sprinkler, Suppression, Fire Panel, Life and Safety Equipment and Extinguisher Technician
FIRE & SAFETY SPECIALISTS, INC.
2022.09 - 2023.11
Fire Alarm, Sprinkler, Suppression, and Extinguisher Technician
H.I.S. FIRE & SAFETY
2021.08 - 2022.04
GED -
SAINT MARTIN SR. HIGH