Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

RICKY MOHR

East Windsor,New Jersey

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Recognition for High Conflict Resolution Critical Thinking Problem-Solving Ability Organizational Skills Written Communication Flexible and Adaptable Planning and Coordination.

Achievements:

Became Certified Trainer (2017) Breadhead Award for Recognition (2016) Top 1% of agents first week starting FanDuel (2021)

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Support Agent

FanDuel
Jersey City
09.2021 - Current
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Handled customer inquiries and suggestions courteously and professionally
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Crew Trainer/Drive-Thru Cashier

Panera Bread
East Windsor
08.2014 - 08.2021
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service
  • Maintained clean, tidy and orderly work station to uphold company standards
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers
  • Cross-trained in other areas of restaurant to provide additional support during busy periods.

Education

High School Diploma -

Hightstown High School
Hightstown, NJ
06.2012

Skills

  • Dedicated Customer Service
  • Service Delivery
  • Multitasking
  • Maintaining Professional Relationships
  • Increasing Profitability
  • Driving Business Results
  • Promoting Customer Satisfaction
  • Quality Service
  • Unparalleled Support
  • Customer Service Best Practices
  • Conflict Resolution
  • Critical Thinking
  • Problem-Solving Ability
  • Organizational Skills
  • Written Communication
  • Flexible and Adaptable
  • Planning and Coordination
  • Salesforce Software
  • Customer Service

Certification

Certified Trainer, 2017

Certified Buddy Week and On Desk Trainer (2021-Present)

Awards

Breadhead Award for Recognition, 2016

Timeline

Customer Support Agent

FanDuel
09.2021 - Current

Crew Trainer/Drive-Thru Cashier

Panera Bread
08.2014 - 08.2021

High School Diploma -

Hightstown High School

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RICKY MOHR