Ricky Morrow
North Little Rock,AR
Summary
I am a forward-thinking leader and problem-solver with over 10 years of experience as a manager, as well as over 20 years in the installation bay. I take a high level of ownership and initiative in my work, and I am proficient in sales, installations, ordering, and returns. I have a knack for building productive working relationships and have been successful in managing goals and team development in fast-paced, deadline-driven environments. Throughout my career, I have thrived in team-oriented environments and have a history of working collaboratively success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Tech Support/Member Service Manager
InstallerNet
North Andover, MA
03.2024 - Current
- Facilitated customer support by addressing inquiries and resolving issues efficiently.
- Coordinated installation schedules to ensure timely service delivery and client satisfaction.
- Trained new support members on best practices and company policies for optimal performance.
- Streamlined communication between installation teams and clients to enhance service clarity.
- Generate Tech trainings videos, as well as exams for certified technicians.
- Provide Tech support for our network including Intoxalock, Real Truck, Sirusxm, Nextbase Dash Cameras, Swann, and Lorex
Sales Rep
F1rst Automotive Products
Acworth, GA
03.2024 - 03.2025
- Started the company with 3 accounts, now well over 50 accounts.
- Servicing Arkansas, Texas, Oklahoma, Louisiana, and Missouri territories offering products in the safety and convenience category.
- Cold calling on 12-volt dealers to establish new business. Including travel to states in my territory to establish strong relationships and trust.
- Follow up with dealers to introduce new products, rebates, and specials.
- Simplifying the return program to help make it easier and more convenient.
- Simplifying the process for the customers to get their parts without utilizing too much profit time and making the ordering experience simple.
Electronics Manager
AC Sport
North Little Rock, AR
03.2014 - 03.2024
- I've developed and executed strategies to enhance customer sales, satisfaction, and loyalty, resulting in a profit increase from $50k to $100k per month.
- Provide leadership, guidance, and mentoring to newly hired employees to equip them with knowledge of various company programs.
- Service and maintain all audiovisual systems per project guideline and established strong relationships with customers to install confidence in the system installation.
- Manage daily AV operations and oversaw equipment removal and return.
- Installation of all truck accessories including power steps, bed covers, bumpers, lights, helper bags, and roof racks.
Owner
Ricky's Audio and Home Theatre
Cabot, AR
03.2007 - 03.2014
- Met with customers to assist in selecting the merchandise, finding appropriate accessories, and completing their purchases.
- Showed customers various home and car audio/video options and demonstrated equipment features to boost sales.
- Developed strategies for increasing the efficiency of installation process while maintaining quality standards.
Car Audio Sales and Installer
Best Buy
North Little Rock, AR
06.2002 - 03.2014
- My first job that I started in high school.
- Learned how to talk to customers to earn their trust on the product we offered.
- Installed 12-volt system sold into customers vehicle.
- Learned the importance of customer service and how important it is to be honest and do the best job you possible can, not only to make you money, but to earn the trust and respect from customers.
Education
High School Diploma -
North Pulaski High School
Jacksonville, AR04-2002
Skills
- Verbal and Written Communication
- Technical Proficiency
- Complex Problem Solving
- Quick Book Proficient
- MS Office Suite Knowledge
- MECP Certified
- AI User
Certification
MECP Expert Installation Technician
MECP EV & Hybrid Vehicle Installation Specialist Certification
MECP Product Technology Specialist
Timeline
Tech Support/Member Service Manager
InstallerNet
03.2024 - Current
Sales Rep
F1rst Automotive Products
03.2024 - 03.2025
Electronics Manager
AC Sport
03.2014 - 03.2024
Owner
Ricky's Audio and Home Theatre
03.2007 - 03.2014
Car Audio Sales and Installer
Best Buy
06.2002 - 03.2014
High School Diploma -
North Pulaski High School
Personal Information
Title: 12 VOLT SPECIALIST