Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Ricky Patton

Cape Girardeau,MO

Summary

A motivational leader and organizational problem-solver with advanced supervisory, team building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success and group collaboration. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

Taco Bell
Cape Girardeau, MO
12.2022 - Current
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Identified cost-saving measures that could be implemented without compromising quality standards.

Shift Manager

Taco Bell
Cape Girardeau, MO
10.2020 - Current
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Performed regular price checks to ensure accuracy in pricing throughout the store.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Resolved conflicts between staff members in a professional manner.
  • Responded quickly and effectively to emergency situations as they arose.
  • Prepared detailed incident reports following any incidents that occurred during shifts.
  • Enforced safety standards throughout the store including proper use of equipment.

Sales Manager

Dollar General
Cape Girardeau, MO
11.2019 - 10.2020
  • Created and presented monthly reports to management on sales performance.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Executed company processes including bank runs, scheduling, stock levels, and assisting customers.
  • Resolved customer complaints regarding sales and service.
  • Coached, developed and motivated team to achieve store goals.

Overnight Stocker

Walmart
Urbana, OH
03.2019 - 11.2019
  • Received and stocked merchandise in a timely manner.
  • Organized shelves, racks and bins to ensure product availability.
  • Operated forklift and pallet jacks to unload trucks and move products throughout the store.
  • Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
  • Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
  • Checked expiration dates on all food items to ensure quality control standards were met.
  • Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
  • Completed transactions using point of sale system.
  • Built displays for special promotions, sales events and seasonal items as directed by supervisor.

Office Manager

Woodruff Feed and Fence
Urbana , OH
08.2018 - 03.2019
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Answered phone calls, responded to emails, routed mail and coordinated fencing services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Managed office inventory and placed new supply orders.
  • Proposed or approved modifications to project plans.

Omni Sales Specialist

JCPenney
Cape Girardeau, MO
08.2016 - 08.2018
  • Created customized presentations for potential customers.
  • Provided technical support to customers regarding product features and usage.
  • Maintained accurate records of customer interactions and transactions.
  • Resolved customer complaints in a timely manner.
  • Tracked competitor activities, products, services, and prices.
  • Analyzed customer feedback to improve product offerings and services.
  • Assisted in the development of promotional materials for new products or services.
  • Identified opportunities for cross-selling products or services within existing accounts.
  • Participated in team meetings to review progress against objectives set by management.
  • Followed up with customers post-sale to ensure satisfaction with their purchase decision.
  • Educated customers on product features and technical details to highlight benefits.

Education

Bachelor's Degree of Social Work - Social Work

Southeast Missouri State University
Cape Girardeau, MO
12-2024

High School Diploma -

Jackson Senior High School
Jackson, MO
05-2017

Skills

  • Employee Scheduling
  • Staff Coordination
  • Employee Oversight
  • Employee Communication
  • Staff Training
  • Scheduling And Preparation
  • Scheduling Abilities
  • Budgeting And Cost Control
  • Individualized And Group Training
  • Training And Mentoring
  • Organizational Development
  • Employee Performance Evaluations
  • Workforce Improvements
  • Team Collaboration
  • Issue Resolution
  • Problem-Solving Skills
  • Cost Control
  • Meeting Leadership
  • Safety And Compliance
  • Store Management
  • Retail Operations Management
  • Project Reporting
  • Staff Hiring
  • Proficient In Word, Excel, Docs, and Powerpoint
  • Recruiting And Interviewing
  • Writing And Editing
  • Planning Abilities

Certification

  • The Southeast Missouri Network Against Sexual Violence & Green Bear Project - Provided by SEMO-NASV (May 04, 2023)
  • Ask, Listen, Refer Program - Provided by Missouri Foundation for Health (March 31, 2023)
  • Food Safety Manager - Provided by National Registry of Food Safety Professionals (May 22, 2021)

Accomplishments

  • Southeast Missouri State Presidents and Dean's List Fall 2023

Timeline

Assistant Manager

Taco Bell
12.2022 - Current

Shift Manager

Taco Bell
10.2020 - Current

Sales Manager

Dollar General
11.2019 - 10.2020

Overnight Stocker

Walmart
03.2019 - 11.2019

Office Manager

Woodruff Feed and Fence
08.2018 - 03.2019

Omni Sales Specialist

JCPenney
08.2016 - 08.2018

Bachelor's Degree of Social Work - Social Work

Southeast Missouri State University

High School Diploma -

Jackson Senior High School

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Ricky Patton