Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ricky Pisaneschi

Rochester

Summary

Hard working and goal-oriented team player with distinguished experience in hospitality industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

9
9
years of professional experience

Work History

Relationship Banker

ESL Federal Credit Union
12.2023 - Current
  • Build strong relationships by identifying needs and offering tailored banking solutions.
  • Promote ESL products to meet branch goals across all lines of business and support financial wellness.
  • Handle transactions, account maintenance and issue resolution with accuracy.
  • Ensure compliance with policies, procedures, and banking regulations.
  • Collaborate with team to drive branch success and member satisfaction.

Event Sales Manager

Strathallan Hotel, A Doubletree by Hilton
09.2022 - 09.2023
  • Prepares creative detailed proposals tailored to the needs of customers.
  • Solicits business through a variety of means including creative networking, marketing materials, and cold calling to always achieve assigned production goals. ($960,000 annually)
  • Generates and proofreads all event contracts and processes billing for all clients.
  • Maintains accurate and up-to-date records of all contract/sales transactions.
  • Delivers strong relationship and high level of customer service with clients and key decision makers.
  • Seeks customer input and anticipates customer needs.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Implemented systems and procedures to increase sales.

ESR Processor/Auditor

Paychex
05.2022 - 10.2022
  • In charge of sensitive and personal client government information.
  • Auditing all 1095c cases with extreme attention to detail to be completed and filed.
  • Constantly adapting to the system changes the current system for completion of cases.
  • Followed established auditing processes to meet internal and regulatory requirements.
  • Analyzed data and findings to prepare reports detailing financial information.
  • Expected to be up to date with government health insurance policies.

Event Manager

Strathallan Hotel, A Doubletree by Hilton
03.2018 - 05.2022
  • Main point of contact for clients on day of event and in charge of assuring their satisfaction is met.
  • Responsible for all staff and exceeding expectations for event.
  • Effectively communicating to all departments within the hotel.
  • Coordinated kitchen and catering staff on delivery, timing, and service style of food.
  • Responsible for all vendors on the day of event.
  • Handle all invoices, cash, check, and credit cards for event.
  • Fulfilled contractual obligations for rehearsal and day of event coordination.
  • Trained and supervised event staff to complete tasks on time.

Lead Event Server

Strathallan Hotel, A Doubletree by Hilton
04.2016 - 03.2018
  • Successfully handling customers' requests.
  • Adhere to sanitation and safety laws.
  • Able to read BEO and understand duties.
  • Bartender and liquor knowledge and experience
  • Taking care of VIP guests based on the specific events.
  • Training all new employees.

Education

Psychology

Monroe Community College
Rochester, NY

Skills

  • Hospitality management
  • Relationship building
  • Customer service expertise
  • Financial transactions
  • Contractual obligations
  • Sales program coordination
  • Customer retention
  • Event venue management
  • Operating procedures and policies
  • Lead identification and generation
  • Tech Skills: Microsoft Office (Word, Excel, PowerPoint), Salesforce, Zoom, Microsoft Teams, WebEx

Timeline

Relationship Banker

ESL Federal Credit Union
12.2023 - Current

Event Sales Manager

Strathallan Hotel, A Doubletree by Hilton
09.2022 - 09.2023

ESR Processor/Auditor

Paychex
05.2022 - 10.2022

Event Manager

Strathallan Hotel, A Doubletree by Hilton
03.2018 - 05.2022

Lead Event Server

Strathallan Hotel, A Doubletree by Hilton
04.2016 - 03.2018

Psychology

Monroe Community College

Similar Profiles

CREATE PROFILE