Ricky Pugh

Maintained duties and responsibilities in UTR position for three consecutive years.

Oversaw RTS activities for the past 12 months.

Enhanced training programs to improve employee skill sets.

Coordinated line loading, diverting, RTS debriefing, and waterspider tasks.

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.