RICKY REID
Pleasantville,NJ
Summary
Dedicated professional with extensive experience at Golden Nugget Casino, excelling in cleaning and sanitizing practices. Recognized for enhancing facility hygiene and customer satisfaction through efficient time management and teamwork. Proficient in chemical handling and committed to maintaining a safe, welcoming environment for guests and staff alike.
Professional cleaner with strong focus on maintaining high standards and delivering consistent results. Known for effective team collaboration and adaptability to changing needs. Skilled in sanitizing, organizing, and using cleaning equipment. Reliable, hardworking, and always ready to meet demands of job.
Overview
23
23
years of professional experience
Work History
EVS SPECIALZED CLEANER
Golden Nugget Casino
Atlantic City, NJ
08.2019 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
EVS HEAVY PORTER
Resorts Casino
Atlantic City, NJ
02.2010 - 07.2019
- Improved workplace safety by conducting regular inspections and addressing potential hazards.
- Supported quality control measures by verifying that transported items met established standards before delivery or use.
- Safeguarded company assets through careful handling of materials during transport, minimizing damages or losses incurred.
- Streamlined workflow processes by implementing organizational systems to improve overall productivity.
- Provided exceptional customer service through efficient transportation of goods while adhering to safety regulations.
- Collaborated with team members on complex tasks, resulting in successful project completions within deadline constraints.
- Reduced downtime for equipment repairs with routine preventative maintenance checks and prompt attention to issues.
- Displayed adaptability when faced with unexpected challenges or changes in job responsibilities, effectively responding to shifting priorities.
- Developed strong relationships with coworkers, contributing to a cohesive work atmosphere conducive to high-quality results.
- Demonstrated versatility in handling various heavy porter duties as needed, ensuring operational efficiency at all times.
- Reported maintenance problems with equipment, property or guest needs to supervisor.
- Worked with both guests and fellow employees to promote positive customer relations and provide courteous and timely service.
- Ensured timely completion of tasks by prioritizing assignments based on project deadlines and urgency.
- Enhanced communication between team members through regular meetings and open dialogue about project progress.
- Worked diligently to support culture and team philosophy throughout department and property.
- Achieved consistent punctuality and attendance records despite demanding physical nature of the position.
- Cleaned and serviced public and administrative areas to meet established standards of cleanliness and specified procedures.
- Assisted in training new employees, sharing knowledge of best practices, and fostering a positive work environment.
- Contributed to cost-saving initiatives by identifying opportunities for process improvements and resource optimization.
- Increased team efficiency through proper maintenance of tools, equipment, and workspaces.
- Exceeded performance expectations by consistently meeting or surpassing productivity goals set by management.
HOUSEKEEPING HOUSE PERSON
Showboat Casino
Atlantic City, NJ
02.2010 - 01.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
HOUSEKEEPING HOUSE PERSON
Tropicana Casino And Resort
Atlantic City, NJ
05.2009 - 06.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Security Officer
Strike Force Security Services
Atlantic City, NJ
06.2002 - 09.2011
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Monitored CCTV cameras and alarm systems for security breaches.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Issued access cards to authorized personnel to monitor access points.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
HOUSEKEEPING HOUSE PERSON
Borgata Casino and Spa
Atlantic City, NJ
03.2006 - 04.2010
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
ATLANTIC CITY HIGH SCHOOL
Atlantic City, NJ06-2002
Skills
- Cleaning and sanitizing
- Sweeping and mopping
- Housekeeping
- Customer service
- Time management
- Team collaboration
- Reliability and punctuality
- Problem-solving
- Efficient cleaning techniques
- Interior and exterior cleaning
- Restroom sanitation
- Attention to detail
- Sanitation practices
- Dusting techniques
- Chemical handling
- Health and safety compliance
- Disinfection practices
- Waste management
- Window washing proficiency
- Physical stamina
- Professional appearance
- Quality control
- Health and safety regulations
- Quality assurance
- Laundry
- Waste disposal methods
- Floor care expertise
- Complex Problem-solving
- Confidentiality awareness
- Stain removal techniques
- Recycling management
- Green cleaning practices
- Steam cleaning
- Supply inventory management
- Hazardous material handling
- Odor control methods
- Crew management
- Conflict resolution
- Multitasking and organization
- Verbal and written communication
- Carpet cleaning
- Bloodborne pathogens
- Safety protocols adherence
- Floor waxing
- Commercial and residential cleaning
- Sanitization procedures
Languages
English
Full Professional
Timeline
EVS SPECIALZED CLEANER
Golden Nugget Casino
08.2019 - Current
EVS HEAVY PORTER
Resorts Casino
02.2010 - 07.2019
HOUSEKEEPING HOUSE PERSON
Showboat Casino
02.2010 - 01.2013
HOUSEKEEPING HOUSE PERSON
Tropicana Casino And Resort
05.2009 - 06.2012
HOUSEKEEPING HOUSE PERSON
Borgata Casino and Spa
03.2006 - 04.2010
Security Officer
Strike Force Security Services
06.2002 - 09.2011
High School Diploma -
ATLANTIC CITY HIGH SCHOOL
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