Ricky Richard
San Antonio,TX
Summary
Dynamic Senior Principal Software Engineer with Dell, Inc., recognized for enhancing system compliance by 25% through strategic SCCM implementations. Proven leader in project management and cross-functional collaboration, adept at mentoring teams and optimizing user experience. Expertise in PowerShell scripting and incident management drives innovative solutions in complex IT environments. Motivated professional offers several years of experience leading cross-functional teams and completing projects on-time. Seamlessly manages workloads and meets challenging deadlines and quality benchmarks. Strong understanding of common web technologies, languages, and frameworks. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior PRINCIPAL Software Engineer – IT
Dell, Inc.
San Antonio, USA
10.2017 - Current
- Utilizing Microsoft SCCM for configuring user workstation baselines and managing operating system administration.
- Investigating, diagnosing, and fixing system faults utilizing temporary fixes and complete solutions
- Constructed PowerShell scripts aimed at enhancing automation of systems administration responsibilities
- Mentoring and directing junior systems engineers
- Utilizing SCCM to provide security updates, vulnerability patches, hotfixes, and other updates to user workstations and servers.
- Exhibit advanced capability in utilizing SCCM and WSUS.
- Proficient in Microsoft SQL Server and Active Directory.
- Expertise in MDT and SCCM (capturing images (.WIM), creating packages, advertisements, task sequences, operating system deployment (OSD), and queries).
- Expertise in DISA STIGs pertaining to Windows operating systems.
- Expertise with the IAVA process, including the RMF release process, testing, approval, and deployment processes.
- Managed multiple concurrent projects while meeting deadlines and budget constraints.
- Collaborated with cross-functional teams to define product requirements and specifications.
- Implemented agile methodologies to streamline project workflows and improve efficiency.
- Facilitated technical discussions to align team goals with organizational objectives.
- Maintained up-to-date knowledge of industry trends and advancements in technology.
- Implemented security protocols including authentication, authorization, encryption, ensuring compliance with industry standards.
- Demonstrated expertise in Active Directory Security Groups, OUs, DNS, and GPO management.
IT Systems engineer senior
First Horizon bank
San Antonio, USA
05.2022 - 05.2024
- Utilized Microsoft SCCM for user workstation baseline configuration and operating system administration.
- Maintained corporate standard PC and laptop images for consistent performance.
- Prepared, installed, and supported Windows and Mac OS systems across the organization.
- Troubleshot complex incidents requiring desk-side assistance to ensure swift resolution.
- Created and updated in-house documentation for IT Service Desk operations.
- Liaised with various IT teams on incidents necessitating cross-disciplinary collaboration.
- Ensured compliance with licensing requirements for installed software solutions.
- Adhered to Foster + Partners' technical standards, security policies, and change management processes.
- Collaborated with teams to enhance system performance and reliability.
- Managed software updates and maintenance for existing systems.
- Developed technical documentation for system processes and protocols.
- Conducted system testing to ensure functionality and security compliance.
- Implemented security measures to protect data from unauthorized access or modification.
- Performed testing to determine functionality or optimization.
system center configuration manager engineer
Catapult Systems/Quisitive
San Antonio, USA
03.2017 - 03.2024
- Maintained high productivity and engagement levels in all tasks.
- Supported end-user technologies with direct interaction with clients.
- Participated in technical enhancements and strategic planning for future developments.
- Provided IT Operations support for Microsoft SCCM and Intune device management.
- Executed application packaging through SCCM support.
- Collaborated with Incident and Problem Management teams to address root causes.
- Served as escalation point for operational issues in end-user technology.
- Reviewed performance metrics, identifying actions for improvement.
- Managed configuration changes across multiple platforms and systems.
- Conducted regular audits to ensure compliance with configuration standards.
- Collaborated with cross-functional teams to streamline change processes.
- Implemented tools for automated configuration tracking and reporting.
- Analyzed system configurations to identify areas for improvement.
- Provided support for incident resolution related to configuration issues.
- Performed periodic audits of system configurations to identify discrepancies or potential risks.
- Developed and implemented configuration management processes to ensure compliance with departmental standards.
- Investigated problems reported by users relating to their systems' performance or functionality and provided solutions based on best practices.
- Identified, documented, and tracked changes in software, hardware, and network configurations.
- Evaluated existing systems for compatibility with new software versions or upgrades.
- Managed the development and maintenance of system baselines to track current configurations.
Systems operations supervisor / Sr technical engineer
Contractor, Vectrus
Kuwait
01.2016 - 12.2016
- Managed Enterprise Operations team for Army’s 3rd Regional Cyber Center in Southwest Asia.
- Oversaw operation and maintenance of Active Directory, DNS, System Center, Exchange, SharePoint, ITSM, OCSP/PKI, SQL database, and virtualization support across four enclaves.
- Directed eight teams comprising 65 engineers focusing on compliance and certification.
- Served as liaison between civilian staff and military leadership to ensure alignment.
- Provided senior subject matter expertise for technical support across Systems Operations teams.
- Assisted SysOps teams with troubleshooting of enterprise-level assets for efficient operations.
- Achieved 80% reduction in overall ticket incident queue during tenure.
- Decreased average time to resolution for tickets from 90-120 days to 15-40 days.
- Supervised daily operations to ensure efficiency and compliance with standards.
- Coordinated workflow among departments to optimize resource allocation and productivity.
- Trained and mentored team members in operational procedures and safety protocols.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Trained new employees on proper job functions and company policies and procedures.
- Provided support to other departments as needed to meet organizational goals.
- Monitored staff performance and provided feedback for improvement.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Prepared reports on operational performance metrics and presented them to management team.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Developed and implemented standard operating procedures to ensure efficient workflow.
ESM III SCCM Engineering lead
Contractor, Vectrus
Kuwait
01.2015 - 01.2016
- Led technical team for System Center Configuration Manager 2012, managing five engineers effectively.
- Delivered Microsoft and third-party patch management to three enclaves covering 45,000 assets.
- Packaged and deployed software solutions as required, ensuring compliance with standards.
- Executed Windows 7 and Windows 10 Operating System Deployment for enterprise environments.
- Created custom SQL reports for compliance tracking and inventory management of hardware and software.
- Increased information assurance compliance from 72% to 97% by enhancing patch deployment processes.
- Developed updated Windows 7 image to align with security and compliance guidelines.
- Mentored junior engineers, fostering skill development and knowledge transfer.
- Analyzed project requirements to optimize resource allocation and scheduling.
- Developed technical documentation for engineering procedures and best practices.
- Managed stakeholder communications to align project goals and expectations effectively.
- Developed and implemented project plans to ensure successful engineering projects.
- Drafted technical documents such as user manuals and installation instructions, ensuring accuracy and clarity.
- Performed quality assurance tests on products prior to launch.
- Provided technical guidance to junior engineers in the completion of assigned tasks.
- Assisted with the design, development, testing, troubleshooting and debugging of new products.
Sharepoint engineer
Contractor, Xtreme Solutions, LLC
San Antonio, USA
11.2013 - 10.2014
- Engineered and maintained SharePoint portals for Military Health Services and Army Medical Department Center at Ft. Sam Houston.
- Created build guide for MHS SharePoint 2010 infrastructure, SQL 2008 backend, and Threat Management Gateway servers.
- Sustained MHS and AMEDD SharePoint programs through proactive monitoring and updates.
- Delivered end user support for web portals, workflows, content development, and site permission configurations.
- Developed workflows to automate business processes within SharePoint.
- Configured user permissions to enhance data security and accessibility.
- Designed and implemented SharePoint solutions for document management and collaboration.
- Managed site collections and ensured proper governance of SharePoint environments.
- Provided technical support to users, resolving issues efficiently and effectively.
- Collaborated with teams to gather requirements for custom SharePoint applications.
- Conducted regular system audits to maintain optimal performance of SharePoint sites.
Information systems analyst
Contractor, Five Rivers Services, LLC
Iraq
06.2012 - 10.2013
- Operated and maintained two enclaves for Army Enterprise environment in Iraq.
- Managed Active Directory, Exchange 2007, Backup Exec 2010, and System Center.
- Served as lead engineer for System Center 2007 implementation.
- Executed deployment of Microsoft and third-party updates across Iraq theater.
- Reviewed information assurance compliance scans and remediated identified vulnerabilities.
- Decommissioned outdated SMS 2003 infrastructure, establishing SCCM 2007 primary site covering 11 remote locations.
- Evaluated system performance and recommended upgrades or fixes.
- Assisted in project management by tracking timelines and deliverables.
- Ensured compliance with security protocols and data privacy standards.
- Supported troubleshooting efforts to resolve technical issues promptly.
- Installed system updates, patched programs, and optimized functionality.
- Completed problem analysis to evaluate system issues and determine root causes.
- Set up servers in virtualized environments utilizing VMware ESXI 5.5 and 6.0 technologies.
windows system engineer
Contractor, Tsymmetry
San Antonio, USA
01.2012 - 03.2012
- Managed Active Directory, DNS, elevated accounts, and Citrix VDI infrastructure for IRS Health Coverage Tax Credit program.
- Administered SharePoint 2010 and Quest Recovery Manager for Active Directory.
- Oversaw Group Policy Objects (GPOs) for Active Directory to enforce security protocols.
- Handled System Center Configuration Manager (SCCM) operations to streamline software distribution.
- Managed system configurations and updates for Windows environments.
- Implemented security protocols to protect network integrity and data.
- Provided technical support for end-users regarding system issues.
- Collaborated with teams on system integration and deployment projects.
- Analyzed system performance to recommend improvements in efficiency.
- Deployed patches and updates to ensure servers are running securely with latest security fixes.
Information systems engineer
Contractor, ITT Mission Systems
Iraq
01.2011 - 01.2012
- Operated and maintained two enclaves for Army Enterprise environment in Iraq.
- Managed Active Directory, Exchange 2007 hub transports, and Backup Exec systems.
- Conducted project review and deployment as a primary responsibility of ISE team.
- Delivered Tier III support to site administrators for file servers and permissions.
- Collaborated with cross-functional teams to enhance system functionality and performance.
- Implemented security protocols to safeguard sensitive data and ensure compliance.
- Analyzed system processes to identify areas for improvement and efficiency.
- Led troubleshooting efforts to resolve technical issues in information systems.
- Performed daily backups of critical data using backup utilities.
- Deployed patches and upgrades regularly to maintain security standards.
- Provided technical support for hardware and software related issues.
- Managed user accounts in Active Directory, including creating new users, resetting passwords and managing access rights.
- Configured DHCP settings and implemented 802.1x security protocols.
- Resolved Exchange 2007 mailbox issues through advanced troubleshooting techniques.
microsoft enterprise engineer
Contractor, Abacus Solutions Group
San Antonio, USA
09.2010 - 01.2011
- Administered infrastructure for multiple SharePoint MOSS 2007 farms across AETC.
- Maintained web front ends, application servers, database servers, attached storage, and ISA gateway servers.
- Delivered SharePoint solutions to 17 training locations throughout the United States.
- Ensured operational continuity of SharePoint services within Air Force Education and Training command.
user services consultant I
Texas State University
San Marcos, USA
08.2008 - 02.2010
- Delivered Tier I and Tier II support at IT Assistance Center for desktop issues.
- Executed patch management using SCCM 2007 as primary responsibility on Tier II team.
- Upgraded SMS 2003 to SCCM 2007, achieving University-wide deployment.
- Attained 100% coverage of all Windows systems across the institution.
- Developed custom Operating System Deployments tailored for classroom and lab environments.
- Initiated Microsoft patch deployment cycle to enhance vulnerability management.
consultant
Louisiana Network Technologies
Lake Charles, USA
12.2003 - 08.2008
- Delivered engineering and administrative consulting to approximately 125 small to medium businesses.
- Managed daily administration of client Active Directory networks and Exchange services.
- Configured and administered SQL databases to meet client specifications.
- Facilitated disaster recovery planning and implementation for business continuity.
- Collected program requirements from clients for system expansion and technology updates.
- Developed strategic technology solutions for clients in various industries.
- Analyzed client needs to recommend suitable technology products and services.
- Collaborated with teams to optimize project workflows and timelines.
- Conducted training sessions for clients on new system implementations.
- Coordinated with vendors to ensure timely delivery of technology solutions.
- Evaluated emerging technologies to enhance client service offerings.
- Facilitated meetings to discuss project progress and client feedback.
- Evaluated existing systems and processes against industry best practices to enhance efficiency.
- Managed multiple projects simultaneously ensuring timely completion within budget constraints.
- Collaborated with stakeholders to define project scope, objectives and deliverables.
- Prepared quotes including labor estimates and bill of materials for client review.
- Coordinated procurement processes for hardware and software acquisitions.
- Scheduled installations to ensure timely deployment of technology solutions.
Education
Bachelor of Science - computer information systems
DeVry University
San Antonio, TX02-2014
Skills
- Project leadership and management
- Cross-functional team collaboration
- Conflict resolution and negotiation
- Adaptability to change
- Influencing and leading others
- Effective delegation
- Personal communication skills
- Report writing proficiency
- Customer service excellence
- Microsoft Office applications expertise
- Microsoft SCCM
- PowerShell scripting
- SQL Server management
- Operating system administration
- Windows security compliance
- Project management
- Cross-functional collaboration
- Technical documentation
- Incident management
- Problem solving
- Team mentoring
- Effective communication
- Change management
- Strategic planning
- Expert system architecture
- Team leadership
- Cybersecurity best practices
- User experience optimization
- Troubleshooting and resolution
Certification
- Certified Information Systems Security Professional – ISC2
- Security Plus – CompTIA
- MCITP: Enterprise Administrator
- MCITP: SharePoint 2010
- MCITP: Exchange Administrator
- MCTS: System Center Configuration Manager 2007
References
- Steven R Beckman, Data Center Storage Engineer/Technical Team Lead, Vectrus, Steven.R.Beckman.CTR@mail.mil
- Matthew L Dragovich, South West Asia Cyber Center Manager, Vectrus, Matthew.L.Dragovich.CTR@mail.mil
- Scott J Christensen, South West Asia Cyber Center Deputy Manager, Vectrus, Scott.J.Christensen.CTR@mail.mil
- Walter L Norwood, Enterprise Operations, Deputy Program Manager, Vectrus, Walter.L.Norwood.CTR@mail.mil
Leadership Experience
- Served as a technical advisor between 01/01/16 and 12/01/16 for the South West Asia Cyber Center change control board.
- Along with other advisors, reviewed all change requests presented to the board for the technical feasibility and to identify any potential areas that would cause issues for deployment.
References
References available upon request.
Timeline
IT Systems engineer senior
First Horizon bank
05.2022 - 05.2024
Senior PRINCIPAL Software Engineer – IT
Dell, Inc.
10.2017 - Current
system center configuration manager engineer
Catapult Systems/Quisitive
03.2017 - 03.2024
Systems operations supervisor / Sr technical engineer
Contractor, Vectrus
01.2016 - 12.2016
ESM III SCCM Engineering lead
Contractor, Vectrus
01.2015 - 01.2016
Sharepoint engineer
Contractor, Xtreme Solutions, LLC
11.2013 - 10.2014
Information systems analyst
Contractor, Five Rivers Services, LLC
06.2012 - 10.2013
windows system engineer
Contractor, Tsymmetry
01.2012 - 03.2012
Information systems engineer
Contractor, ITT Mission Systems
01.2011 - 01.2012
microsoft enterprise engineer
Contractor, Abacus Solutions Group
09.2010 - 01.2011
user services consultant I
Texas State University
08.2008 - 02.2010
consultant
Louisiana Network Technologies
12.2003 - 08.2008
Bachelor of Science - computer information systems
DeVry University