Ricky Rodriguez
Customer Service Representative
Hialeah,FL
Summary
Seeking an opportunity where I can further my professional development in customer service. I would love to be part of a large organization, State or Local Government Organization to further develop and give back to our community. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
2
2
Languages
Work History
Warehouse Technician
One Home
08.2023 - Current
- Organized warehouse storage areas to facilitate efficient receiving and shipping of products.
- Prepared bills of lading, work orders and shipping orders to appropriately route materials.
- Recorded and reported shortages and damages and inspected product condition to verify accuracy of received inventory.
- Pulled and packed shipments to prepare for UPS, FedEx and freight pickup.
- Submitted purchase orders for materials and investigated and resolved purchasing discrepancies to maintain optimum inventory levels.
- Maintained stock records, posted receipts and automated and manual accounting records using company software.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Completed multiple customer orders each day in warehouse setting.
- Handled day-to-day shipping and receiving overseeing packages daily.
Home Inspector
CR PRO
02.2022 - 08.2023
- Conducted inspections using standard forms consistent with knowledge of industry standards and requirements for various categories of conventional and government-backed financing.
- Tested electrical outlets for proper function, documenting signs of unsound wiring and verifying installation of GFCI outlets where required by law or regulation.
- Identified indications of defective plumbing, leaks and resulting problems such as water damage and indications of hazardous mold arising from flooding or pooled water.
- Reported on wear and tear and general functionality of roofing, estimating remaining life and recording any noted leaks, missing shingles or other structural or functional deficiencies.
- Tested electrical outlets for proper function, documenting signs of unsound wiring and verifying installation of GFCI outlets where required by law or regulation
- Conducted inspections using standard forms consistent with knowledge of industry standards and requirements for various categories of conventional and government-backed financing
Warehouse associate
Elan International
09.2021 - 02.2022
- Packaging, receive and inspect products, drive forklift to load and unload packages
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Worked safely around moving machinery.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Performed inventory control, such as counting, and stocking merchandise.
Warehouse associate
Paradise Freight
04.2021 - 09.2021
- Receive, inspect and deliver products to the Virgin Islands, data entry, drive forklift to load and unload containers.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Worked safely around moving machinery.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted heavy materials.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Checked packages and merchandise for damage and notified vendors.
Patient Financial Representative
Baptist Health South Florida
09.2017 - 03.2021
- Verify patient's health benefits and information, collect co-payments and deductibles, register patients for procedures and surgeries, enter patient information into personal accounts/profiles
- Accurately reviewed and updated patient and financial information.
- Established financial arrangements for self-pay patients.
- Efficiently posted payments and adjustments in accounting system.
- Helped customers understand and fill out applicable forms.
- Described general insurance regulations and practice insurance contracts to clients.
- Supplied managers with reports meeting regulatory requirements.
- Resolved complex insurance and customer payment issues by providing options or escalating problems to supervisors.
- Contacted guarantors to collect payments for past due accounts.
Customer Service Representative
United Health Care
09.2016 - 03.2017
- Take inbound calls, inform members of their benefits, verify all of the members information, process PCP changes, attend to consumers questions and concerns, de-escalate calls
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
Customer Service Representative
Molina Health Care
04.2016 - 07.2016
- Take inbound calls, inform members of their benefits, verify all of the members information, process PCP changes, attend to consumers questions and concerns
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cruise Specialist/Guest Services
Oceania Cruises
02.2016 - 04.2016
- Take inbound calls, process bookings, process payments, verify billing and mailing information
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Generated travel-related reports for clients to facilitate decision-making.
Customer Service Representative/Administration
Inktel Contact Center Solutions
04.2014 - 01.2016
- Team leader & in charge of the healthcare department, respond to inbound calls and emails from Clorox retail and healthcare consumers, attend to consumers questions and concerns and troubleshoot Brita products, issue coupons, replacements, and refund checks, respond to escalated calls when supervisor is not available, run reports for checks issued, reason selections, and performance statistics
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
Sales Associate for Target Mobile Carriers: AT&T, Sprint and Verizon Wireless
CAI International
11.2012 - 04.2014
- Open new/upgrade accounts, sell service plans and accessories for phones, inventory and making payments on accounts for T-Mobile pre-paid services
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
Landscaper
Rafael Landscaping
12.2010 - 11.2012
- Perform grounds keeping, to include: tree trimming, hedge shaping, fertilizing lawns, operate farm tractor, commercial mowers, and skilled knowledge on all powered equipment: weed eaters, small mowers, and pressure clean surfaces, nursery landscape general maintenance, building maintenance duties, spraying herbicides around lush landscape yards and lakes to control any undesirable vegetation, install/repair irrigation and pumps systems, designing flower patterns for garden
- Operated landscaping equipment with focus on safety and machine longevity.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained grounds by trimming, weeding, and general clean-up.
Education
A.A. in Business Administration -
Miami Dade College
Miami, FLHS Diploma - undefined
Barbara Goleman High School
Miami Lakes, FLSkills
Proficient in Microsoft Word, Excel, and PowerPointExtensive customer service, retail, and sales experienceQuick learning abilitiesMedicaid and Marketplace
Packaging and Labeling
Shipping and Receiving
Safety Compliance
Forklift Operation
Storage Organization
Paperwork Processing
Scheduling
Call Management
Data Entry
Report Generation
Complaint Resolution
Data Collection
Appointment Scheduling
Information Security
Quality Control
Complaint Handling
References
Available Upon Request
Timeline
Warehouse Technician
One Home
08.2023 - Current
Home Inspector
CR PRO
02.2022 - 08.2023
Warehouse associate
Elan International
09.2021 - 02.2022
Warehouse associate
Paradise Freight
04.2021 - 09.2021
Patient Financial Representative
Baptist Health South Florida
09.2017 - 03.2021
Customer Service Representative
United Health Care
09.2016 - 03.2017
Customer Service Representative
Molina Health Care
04.2016 - 07.2016
Cruise Specialist/Guest Services
Oceania Cruises
02.2016 - 04.2016
Customer Service Representative/Administration
Inktel Contact Center Solutions
04.2014 - 01.2016
Sales Associate for Target Mobile Carriers: AT&T, Sprint and Verizon Wireless
CAI International
11.2012 - 04.2014
Landscaper
Rafael Landscaping
12.2010 - 11.2012
A.A. in Business Administration -
Miami Dade College
HS Diploma - undefined
Barbara Goleman High School