Ricky Rodriguez
Centereach,NY
Summary
Skilled operations executive with 21 years of progressive management experience in para transit and Medicaid transportation. Strong analytical and critical thinking skills to resolve complex operational obstacles. Ability to lead and manage teams effectively to strive for continuous improvement. Highly skilled in efficiency planning, cost reduction and budget control, with performance maximization.Experienced with strategic planning and project management. Utilizes leadership skills to drive team performance and operational excellence. Track record of delivering high-impact results through innovative problem-solving and effective communication.
Overview
21
21
years of professional experience
Work History
Director/General Manager NYC Operations
Medical Answering Service (MAS)
01.2016 - Current
- The general manager oversees all program aspects to ensure that all contract performance and quality requirements are met by establishing and maintaining excellent relationships with local stakeholders, understanding the contracts and meeting standards and financial goals.
- Responsible for establishing community-based outreach to assist in consumer education and to facilitate feedback during implementation of a new contract as part of the ongoing process.
- Oversee the NYC call center operations to ensure success of the call taking process and compliance with contractual requirements specific to call data.
- Assist the Department of Health by monitoring transportation providers performance and providing recommendations for special programs such as the preferred provider program.
- Oversight of the transportation provider credentialing and onboarding process, ensuring policies are followed and maintained.
- Develop and implement correction action plans for the transportation providers that are not meeting contractual obligations.
- Develop and maintain ongoing relationship with transportation providers and medical facilities.
- Directed compliance initiatives ensuring adherence to industry regulations and best practices in medical communications.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Fostered a culture of continuous improvement through regular team meetings and feedback sessions.
- Collaborated with IT teams to integrate advanced communication tools for streamlined patient interactions.
- Developed and implemented training programs for staff to improve service quality and responsiveness.
- Established key partnerships with healthcare providers to expand service offerings and enhance client relations.
Transportation Manager
Logisticare Solutions
01.2012 - 01.2016
- The transportation manager ensures that regional office exhibits outstanding problem-solving skills as well as excellent verbal, written and interpersonal communication skills when communicating with recipients and their families, healthcare facilities, transportation providers and internal customers.
- Responsible for developing the livery network for the Department of Health, subsequently monitoring 400 transportation vendors, and ensuring compliance with their contractual obligations.
- Assist the Director of Operations in managing the distribution of work within the region.
- Run appropriate LCAD reports, monthly to monitor MetroCard disbursement cost and prior authorizations.
- Developed and implemented policies ensuring compliance with industry regulations and safety standards.
- Oversaw daily operations, coordinating logistics for timely deliveries across multiple regions.
- Analyzed performance metrics to identify areas for process improvement and operational efficiency.
- Mentored team members, fostering a culture of continuous improvement and professional development.
- Collaborated with cross-functional teams to streamline communication and improve service quality.
- Led strategic planning sessions, aligning transportation goals with overall business objectives.
- Maintained compliance with all regulations, avoiding fines and penalties for the organization.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
- Trained new employees on company policies and best practices, fostering a culture of excellence within the department.
- Resolved customer issues efficiently, minimizing lost business due to transportation errors or delays.
Operations Manager
Atlantic Paratransit
01.2005 - 01.2012
- The operations manager plays a key role in the management, training and development of staff and implementation of short- and long-term strategic processes.
- Oversee all aspects of the operations staff, primarily drivers, maintenance, and dispatch staff.
- Perform driver evaluations as required by contract, as well as ADA, DOT, and FTA requirements.
- Communicate regularly with MTA leadership to ensure a positive and productive relationship and to assist them with updates, information and system upgrades as needed.
- Monitor performance of direct reports and provide coaching and guidance.
- Developed and implemented training programs for staff to improve performance and compliance.
- Analyzed operational data to identify trends, driving continuous improvement initiatives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and implemented strategies to maximize customer satisfaction.
Education
Bachelors - Communications
St. Johns University
01.1998
Skills
- Team collaboration
- Strategic succession planning
- Project coordination
- Employee training
- Regulatory compliance training
- Proficient in Microsoft Word
- Excel proficiency
- Power BI proficiency
- Proficient in Adobe Illustrator
- Proficient in Python
- Effective relationship management
- Long-term planning
- Strategic decision-making
- Effective verbal communication
- Operational efficiency management
- Project execution
- Project coordination
- Team leadership
- Budget management expertise
- Strategic business planning
- Oversight of contract negotiations
Websites
Timeline
Director/General Manager NYC Operations
Medical Answering Service (MAS)
01.2016 - Current
Transportation Manager
Logisticare Solutions
01.2012 - 01.2016
Operations Manager
Atlantic Paratransit
01.2005 - 01.2012
Bachelors - Communications
St. Johns University