Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ricky  Russell

Ricky Russell

Highland,CA

Summary

Performance-oriented professional bringing demonstrated record of accomplishment many years in industry settings. Natural leader with excellent problem-solving and planning abilities. Skillful in addressing all customer concerns and implementing strategic solutions.

Boost customer satisfaction by analyzing and improving procedures to capitalize on emerging trends and integrate new approaches. Proactive in updating training programs and policies to prevent lags and maintain industry-leading service levels. Highly analytical and objective with methodical approach.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Educated professional with a strong desire to deliver outstanding client experiences. Used to working hard and driving rapport with employees and customers alike. Pursuing a customer service executive position with new organization.

Educated individual with expertise in various sectors. An energetic personality coupled with terrific upselling skills. Ready to join a new organization in the role of Customer Service Executive.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

28
28
years of professional experience

Work History

Customer Service Executive

N/A
Highland, CA
01.2025 - Current
  • Assisted customers with product returns or exchanges according to established guidelines.
  • Updated databases with new and modified customer data.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Prepared detailed reports of daily activities for management review.

Warehouse

La'Saint Logistics
Ontario, California
04.2013 - 03.2014
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.
  • Operated a variety of machinery and tools safely and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Warehouse Worker

Burlington Coat Factory Distribution Center
San Bernardino CA , California
06.2012 - 02.2013
  • Collaborated closely with other departments on special projects as needed.
  • Processed returns of defective merchandise as required.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
  • Operated scanners, computers, and other equipment to track orders.
  • Maintained stock levels in accordance with company policies.
  • Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
  • Collaborated with other movers when loading large equipment to prevent potential accidents.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.

Carpenter Apprentice

Starling Construction
Pasadena, California
07.1997 - 01.1999
  • Installed, assembled and repaired woodwork, millwork, cabinetry and trim under supervision of master carpenter.
  • Assisted journeyman carpenters in installing fixtures and fittings.
  • Communicated with teammates and supervisors frequently to understand requirements and complete projects on time.
  • Ensured that all work completed met building codes prior to final inspection.
  • Completed hands-on training with skilled carpenters, resulting in woodwork proficiency with equipment.
  • Operated power equipment such as routers, joiners and sanders to shape wood components.
  • Uncovered product defects and addressed with job foreman.
  • Bore boltholes in wood, masonry or concrete using electric or pneumatic drill.
  • Performed rough framing tasks such as laying out walls or installing studs in preparation for drywall installation.
  • Took accurate measurements to calculate size and amount of materials needed for project completion.
  • Maintained clean and organized workplace to optimize performance, efficiency and safety.
  • Installed windows, flooring, or trim using hand or power tools.

Education

Associate of Arts - Sociology

Coastline Community College
Fountain Valley, CA
01-2024

Associate of Science - Social And Behavioral Science

Coastline Community College
Fountain Valley, CA
01-2024

Skills

  • Payment management
  • Client engagement
  • Shipment tracking
  • Customer queries
  • Sales growth initiatives
  • Troubleshooting
  • Team training and development
  • Customer retention
  • Escalation control
  • Sales follow-up

Timeline

Customer Service Executive

N/A
01.2025 - Current

Warehouse

La'Saint Logistics
04.2013 - 03.2014

Warehouse Worker

Burlington Coat Factory Distribution Center
06.2012 - 02.2013

Carpenter Apprentice

Starling Construction
07.1997 - 01.1999

Associate of Arts - Sociology

Coastline Community College

Associate of Science - Social And Behavioral Science

Coastline Community College
Ricky Russell