Ricky Santos
Leadville,CO
Summary
Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines. Proficient professional trained in hotel operations, cleaning procedures, and health and safety regulations. Organizes and assigns housekeeping tasks to divide workload evenly amongst personnel. Maintains specified standards of cleanliness to promote guest comfort. High-energy professional successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling.
Overview
6
6
years of professional experience
Work History
Housekeeping Supervisor
Breck Services LLC
Breckenridge, CO
11.2020 - 06.2024
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Monitored inventory levels and ordered supplies as necessary.
- Created and implemented daily cleaning schedules for staff members.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Responded promptly to maintenance requests from guests or staff members.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Checked inventory for required supplies and made lists for needed cleaning products.
Inventory Supervisor
Idarado Mining Company
Leadville, CO
06.2019 - 04.2024
- Maintained accurate and up-to-date records of all inventory transactions.
- Monitored stock levels to ensure adequate supply for customer orders.
- Ensured compliance with safety regulations, hazardous material handling protocols, and security procedures in the warehouse.
- Conducted regular audits of inventory accuracy and quality assurance checks on incoming shipments.
- Reviewed receiving documents for accuracy prior to processing invoices into the system.
- Collaborated with vendors and suppliers to resolve discrepancies or issues with ordering processes.
- Scheduled regular maintenance activities for storage equipment such as forklifts or pallet jacks.
- Managed daily and weekly cycle accounts and adjusted inventory records to ensure accuracy.
- Managed and maintained adequate quantities of inventory to support manufacturing and sales demands.
- Reported on inventory operations, stock levels and adjustments.
- Prepared and maintained records and reports of inventories, price lists, shortages, shipments, expenditures and goods used or issued.
- Reviewed job orders and assembly schedule to determine stock pulled from inventory.
- Oversaw the receipt, storage, and dispatch of goods, ensuring smooth workflow.
- Developed and maintained inventory management systems for real-time tracking.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Reviewed supplies inventory levels and purchased necessary items.
Housekeeping Team Leader
Summit County Mountain Retreats
Keystone, CO
10.2018 - 09.2020
- Assigned tasks to housekeeping staff and monitored their performance.
- Inspected rooms and common areas, including stairways and lounges, for cleanliness.
- Ensured all housekeepers were following established safety procedures.
- Provided training to new housekeeping personnel on proper cleaning techniques and use of equipment.
- Adhered to standard operating procedures while monitoring guest satisfaction scores.
- Maintained records of room status, special requests, and issues reported by guests or other departments.
- Developed work schedules for housekeeping staff according to occupancy levels.
- Organized linen closets ensuring that appropriate amounts are available for each area.
- Performed general administrative duties such as filing documents or ordering supplies.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Communicated with maintenance team on damages to repair.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Supervised daily shift operations in the absence of the Housekeeping Manager.
Education
High School Diploma -
Lake County High School
Leadville, CO05-2019
Geology
Colorado Mountain College
Leadville, COSkills
- Employee evaluations
- Staff evaluations
- Staff Scheduling
- Cleaning practices
- Department coordination
- Supply Inventory Management
Timeline
Housekeeping Supervisor
Breck Services LLC
11.2020 - 06.2024
Inventory Supervisor
Idarado Mining Company
06.2019 - 04.2024
Housekeeping Team Leader
Summit County Mountain Retreats
10.2018 - 09.2020
High School Diploma -
Lake County High School
Geology
Colorado Mountain College
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