Ricky Scott
Mishawaka,IN
Summary
Worthy of an employer’s confidence; dependable in my work. Able to adapt well to continuous changes in a work environment. Sure of my abilities to complete assigned tasks and be valuable to an employer. Possess the skills, ability and knowledge to accomplish tasks successfully and efficiently.
Overview
4
4
years of professional experience
Work History
Delivery Agent/Customer Service Representative
Fed Ex Ground
11.2023 - Current
- Enhanced customer satisfaction by ensuring timely and accurate delivery of packages.
- Assisted in warehouse operations, loading and unloading trucks as needed to ensure smooth workflow during peak hours.
- Provided deliveries with a smile to customers awaiting packages.
Customer Service Representative
Corewell Health
02.2023 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally assisting 50-70 patients daily.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Overnight Customer Service Representative
Ranstand
10.2022 - 03.2023
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices.
- Facilitated seamless handoffs between shifts by diligently completing end-of-shift reports detailing pertinent information for incoming staff members.
- Streamlined workflow processes to increase efficiency in handling customer requests and complaints.
Casheir/Customer Service Representative
Meijer
07.2020 - 10.2022
- Assisted customers through checkout with a smile and pleasant conversation.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted throughout store to ensure cleanliness and organization.
Education
High School Diploma -
Countryside Academy
Benton Harbor, MI06.2018
Skills
Customer Service
Self-motivation and discipline
Professionalism and Punctuality
Organization
Communication
Problem Solving
Sales
Efficiency
Timeline
Delivery Agent/Customer Service Representative
Fed Ex Ground
11.2023 - Current
Customer Service Representative
Corewell Health
02.2023 - 11.2023
Overnight Customer Service Representative
Ranstand
10.2022 - 03.2023
Casheir/Customer Service Representative
Meijer
07.2020 - 10.2022
High School Diploma -
Countryside Academy
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