Ricky Shaw
Houston,USA
Summary
Regional property management professional equipped to deliver results. Strong focus on team collaboration and flexibility to meet changing needs. Expertise in property operations, tenant relations, and financial oversight. Dependable, highly organized, and goal-driven with proven track record in enhancing property value and performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Regional Property Manager
Gemstone Property Management
01.2015 - Current
- Managed a portfolio of properties across multiple states, ensuring optimal occupancy rates and maximizing rental income
- Implemented strategic marketing campaigns to attract new tenants, resulting in an average occupancy rate increase
- Developed and maintained strong relationships with property owners, addressing their concerns and providing regular updates on property performance
- Conducted regular property inspections to ensure compliance with safety regulations and maintenance standards
- Oversaw the leasing process from start to finish, including tenant screening, lease negotiations, and move-in/move-out procedures
- Collaborated with maintenance teams to prioritize repairs and maintenance tasks based on urgency and budget constraints
- Negotiated contracts with vendors for services such as landscaping, cleaning, and repairs, achieving cost savings of annually
- Analyzed market trends and conducted competitive research to determine optimal rental prices for each property
- Implemented effective rent collection strategies resulting in a decrease in delinquent payments
- Developed comprehensive budgets for each property, monitoring expenses closely to ensure adherence to financial goals
- Led a team of property management professionals, providing guidance and support while fostering a positive work environment
- Created standardized processes for tenant communication, ensuring timely responses to inquiries or complaints
- Implemented technology solutions such as online portals for rent payments and maintenance requests, improving efficiency
Senior Community Manager
PF DEVELOPERS
02.2014 - 12.2021
- Managed a team of community managers, providing guidance and support to ensure consistent delivery of exceptional customer service
- Developed and implemented community engagement strategies to increase resident satisfaction and retention
- Collaborated with marketing department to create targeted campaigns that resulted in increase in new resident sign-ups
- Organized and executed successful community events, fostering a sense of belonging among residents and increasing participation
- Collaborated with maintenance team to address resident concerns promptly, resulting in a decrease of unresolved issues
- Led cross-functional teams in the development of innovative amenities that enhanced the overall living experience for residents
- Managed budget allocation for community activities, optimizing resources while maintaining high-quality experiences for residents
- Analyzed data from resident surveys to identify areas for improvement and implemented initiatives that led to an increase in overall satisfaction scores
- Developed comprehensive training programs for new hires, ensuring consistent onboarding procedures across all communities
- Conducted regular market research to stay updated on industry trends and competitor offerings, informing strategic decision-making processes
- Established relationships with local businesses to secure exclusive discounts for residents, enhancing the value proposition of the community
- Created and maintained social media presence for the community, growing followers within one year
- Implemented online reputation management system, resulting in an average review rating increase of stars
Education
High School Diploma -
Continental Academy
Baton Rouge, LA05.2000
Skills
- Contract Negotiation
- Computer Networking
- Budgeting
- Property Management
- Team Management
- Pricing
- Relationship Management
- Portfolio Management
- Negotiation
- Social Media
- Financial Report Writing
- Tenant screening
- Lease administration
- Rental rate establishment
- Property operations
- Team recruitment
- Lease agreement management
- Maintenance supervision
Accomplishments
- Supervised team of 50+ staff members.
Certification
- Certified Property Manager
- September2022 to December2030
- Property manager with a globally recognized certification who has experience in managing assets and maximizing property value.
Timeline
Regional Property Manager
Gemstone Property Management
01.2015 - Current
Senior Community Manager
PF DEVELOPERS
02.2014 - 12.2021
- Certified Property Manager
- September2022 to December2030
- Property manager with a globally recognized certification who has experience in managing assets and maximizing property value.
High School Diploma -
Continental Academy
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