Ricky Sikes
Wichita Falls
Summary
Experienced Facilities Supervisor specializing in facility maintenance, vendor management, and safety compliance. Proven track record in preventive maintenance and budget preparation, ensuring operational readiness and enhanced customer satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Facilities Supervisor
Wichita County
Wichita Falls
06.2021 - Current
- Oversaw facility maintenance and repairs to ensure operational readiness.
- Managed vendor relationships for services including cleaning and landscaping.
- Coordinated safety inspections to uphold compliance with regulations.
- Scheduled preventive maintenance to prolong equipment lifespan and efficiency.
- Trained staff on safety protocols and emergency response procedures.
- Assisted in budget preparation for facility operations and maintenance projects.
- Developed facility usage policies to optimize space allocation and efficiency.
- Implemented strategies to reduce energy consumption while maintaining optimal comfort levels in buildings.
- Responded quickly to urgent requests from tenants regarding repairs or maintenance needs.
- Assisted with preparation of budgets for capital improvement projects and operating expenses.
- Developed plans for preventative maintenance and safety inspections.
- Ensured that all repairs are completed in a timely manner according to budget constraints.
- Collaborated with external contractors to facilitate large project execution.
- Supervised staff to ensure proper completion of assigned tasks.
- Supported capital projects bidding process by reviewing proposals and quotes.
- Provided input to selection of qualified contractors, scheduled work and oversaw daily activities.
- Scheduled routine system tests including fire alarms, elevators, HVAC systems.
Service Manager
James Lane Plumbing Heating & Ac
Wichita Falls
01.2000 - 04.2020
- Managed daily operations of plumbing and heating service teams.
- Oversaw customer service interactions, ensuring timely resolution of issues and enhancing overall satisfaction.
- Coordinated scheduling of service appointments for technicians and clients.
- Trained new employees on company policies and procedures.
- Developed and implemented maintenance programs for residential and commercial systems, improving service reliability.
- Implemented safety protocols to enhance team compliance and efficiency.
- Facilitated communication between clients, technicians, and office staff.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Enhanced customer satisfaction ratings by addressing complaints and providing tailored solutions.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Motivated and supported employees to maintain low turnover.
- Created written estimates and obtained customer consent to proceed.
- Reviewed customer billing statements for accuracy prior to release.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Analyzed existing processes for potential cost savings initiatives.
- Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
Education
HVAC
MTA
Dallas, TX05-1990
Skills
- Facility maintenance
- Vendor management
- Safety compliance
- Preventive maintenance
- Budget preparation
- Customer relationship management
- Team supervision
- Problem solving
- Employee training
- Project coordination
- Electrical systems
- Elevator maintenance
- HVAC systems
- Plumbing systems
- Space planning
- Maintenance scheduling
- Trades oversight
- Work order management
- Energy management
- Grounds maintenance
- Building operations
- Electrical systems knowledge
- Electrical systems understanding
- HVAC
- Construction
Certification
- State of Texas HVAC Contractor’s License
Timeline
Facilities Supervisor
Wichita County
06.2021 - Current
Service Manager
James Lane Plumbing Heating & Ac
01.2000 - 04.2020
HVAC
MTA