Ricky Stephens
1653 Skyline Way S
Summary
Accomplished professional with a proven track record in the transportation and hospitality sectors, notably at Haynes Farms Trucking. Excelled in safety compliance and customer service, enhancing company reputation through punctuality and professionalism. Skilled in time management and public relations, consistently achieving high customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Driver
Haynes Farms Trucking
05.2024 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
Camp Manager
Mayfield Lake Youth Camp
07.2021 - 11.2023
- Conducted thorough facility inspections regularly, identifying maintenance needs proactively to prevent costly repairs or disruptions later on.
- Delivered exceptional customer service, resolving issues quickly to ensure positive experiences for all camp participants.
- Maintained up-to-date knowledge of relevant regulations and compliance requirements, guaranteeing adherence to established guidelines throughout all aspects of camp management.
- Collaborated with other Camp Managers in regular meetings to share best practices and improve industry-wide standards of operation.
- Streamlined camp operations for increased efficiency by optimizing staff schedules and resource allocation.
- Established partnerships with local organizations, securing additional resources and support for camp programs.
- Improved camper satisfaction by implementing creative and engaging activities tailored to their interests.
- Enhanced safety measures, leading to a reduction in accidents and injuries through regular risk assessments and staff training.
- Mentored junior staff members to enhance their skills, fostering professional development opportunities within the organization.
- Managed budget effectively, resulting in cost savings without compromising on program quality or camper experience.
- Implemented rigorous staff recruitment processes, ensuring only top-quality individuals were hired for key positions within the camp team.
Owner/Operator Truck Driver
RMN Customs LLC
06.2019 - 07.2021
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
Manager On Duty
Motel 6
05.2016 - 08.2017
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Education
No Degree - Business Management/ Biblical Studies
Patten University
Oakland, CASkills
- Customer service focus
- Professionalism and work ethic
- Team communication
- Time management
- Safety compliance
- Safety procedures
- Customer service
- Public relations
Timeline
Driver
Haynes Farms Trucking
05.2024 - Current
Camp Manager
Mayfield Lake Youth Camp
07.2021 - 11.2023
Owner/Operator Truck Driver
RMN Customs LLC
06.2019 - 07.2021
Manager On Duty
Motel 6
05.2016 - 08.2017
No Degree - Business Management/ Biblical Studies
Patten University
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