Ricky Swanson
Las Vegas,NV
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Hotel Supervisor
La Quinta Inn & Suites In
Las Vegas, Nevada
05.2022 - Current
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Carried out day-day-day duties accurately and efficiently.
- Oversaw day-to-day operations of 251-room hotel with staff of 27 employees.
Hotel Front Desk Supervisor
La Quinta Inn & Suites In
San Diego, CA
09.2019 - 05.2022
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Resolved service-related problems and documented actions in system.
- Confirmed relevant guest information and payment methods to prevent fraud.
Front Desk Associate/Driver
La Quinta Inn & Suites In
Las Vegas, NV
08.2016 - 09.2019
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
ROV Technician
Oceaneering International
Morgan City, LA
10.2007 - 06.2016
- Maintained quality assurance and customer satisfaction objectives.
- Organized work to meet demanding production goals.
- Performed complex mechanical alignments and calibration of equipment to quality standards.
- Utilized control mechanisms and hands-on procedures to operate machines.
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Read manuals and manufacturer instructions to install and troubleshoot devices.
- Set up and performed test activities.
Education
High School Diploma -
Grossmont High School
La Mesa, CASkills
- Vendor Interaction
- Facility Management
- Determining Room Rates
- Hotel Reservations
- VIP Services
- Guest Accommodations
- Daily Facility Operations
- Cash Register Operations
Timeline
Hotel Supervisor
La Quinta Inn & Suites In
05.2022 - Current
Hotel Front Desk Supervisor
La Quinta Inn & Suites In
09.2019 - 05.2022
Front Desk Associate/Driver
La Quinta Inn & Suites In
08.2016 - 09.2019
ROV Technician
Oceaneering International
10.2007 - 06.2016
High School Diploma -
Grossmont High School
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