Ricky Thach
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Store Manager
Hartz Chicken Buffet
12.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
Cashier
Seven Eleven
04.2021 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier Team Lead
Lynn Thorng
06.2016 - 02.2021
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Bartender
Almost Home Bar And Grill
05.2015 - 01.2016
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
High School Diploma -
Windfern HighSchool
Houston, TX12.2012
Skills
- Work Planning and Prioritization
- Desktops, Laptops and Mobile Devices
- Hospitality and Accommodation
- Multitasking and Organization
- Outstanding Communication Skills
- Documentation
- Customer Service
- Goals and Performance
- Customer Relations
- Positive and Friendly
- Time Management
- Cash Management
- MS Office Proficiency
- Verbal and Written Communication
Languages
Cambodian
Native or Bilingual
Timeline
Store Manager
Hartz Chicken Buffet
12.2022 - Current
Cashier
Seven Eleven
04.2021 - 08.2021
Cashier Team Lead
Lynn Thorng
06.2016 - 02.2021
Bartender
Almost Home Bar And Grill
05.2015 - 01.2016
High School Diploma -
Windfern HighSchool
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