Summary
Overview
Work History
Education
Skills
Timeline
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Ricky Thomas

Summary

Dynamic professional with a proven track record at IBEX Global, enhancing sales revenue through exceptional customer service and strategic sales techniques. Skilled in problem-solving and teamwork, consistently achieving goals with a focus on customer satisfaction and efficiency. Demonstrates strong multi-tasking abilities and excellent people skills, contributing to significant positive outcomes in fast-paced environments.

Overview

16
16
years of professional experience

Work History

Sales Associate

IBEX Global
05.2022 - Current
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Customer Service Representative

TXU Energy
01.2017 - 05.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Support Specialist

Comcast, Xfinity
06.2014 - 01.2017
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Teaching Assistant

Richland School District One
08.2008 - 05.2014
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.

Education

Associate of Arts - Business Communications

University of Phoenix
Tempe, AZ
05.2016

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Multi-tasking strength
  • Problem-Solving
  • Excellent people skills
  • Reliable and punctual
  • Goal-Oriented
  • Exceptional customer service

Timeline

Sales Associate

IBEX Global
05.2022 - Current

Customer Service Representative

TXU Energy
01.2017 - 05.2022

Customer Support Specialist

Comcast, Xfinity
06.2014 - 01.2017

Teaching Assistant

Richland School District One
08.2008 - 05.2014

Associate of Arts - Business Communications

University of Phoenix

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Ricky Thomas